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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

OpenText enhances the effectiveness, efficiency, and responsiveness of forms-driven processes through the electronic or paper collection of information, coupled with automation of validation, processing, review, and exchange, ultimately resulting in better financial outcomes and a favorable customer experience. Intelligent Forms Automation plays a crucial role in Customer Experience Management (CEM) solutions, allowing organizations to promote interactive communication with their customers. By offering a dynamic, adaptable, and robust interface for customers, it guarantees the gathering of complete and precise information while fostering a positive customer interaction. Furthermore, by streamlining the processes that utilize the collected forms and customer data, and directing this information to the appropriate personnel and systems, it facilitates rapid and efficient handling of customer inquiries. This comprehensive approach not only enhances operational workflows but also strengthens customer loyalty and satisfaction over time.

Description

The Viasoft PublicForms™ solution streamlines the process of handling forms by eliminating the need for PDFs and physical paper, offering a more efficient alternative for accepting, processing, and accessing completed documents. It empowers clients to fill out, sign, and submit forms online from anywhere at any time. Users can input their details, sign the necessary documents, and make payments, while PublicForms™ automatically checks, organizes, and directs the form to its intended location for convenient retrieval. This platform not only allows you to digitize all your forms for easy public access but also transforms the conventional method of form management into a more contemporary and effective system. PublicForms™ effectively handles applicant submissions by automatically sorting and routing them based on established criteria or conditional logic, ensuring a seamless experience for both the submitters and the administrators involved. In this way, Viasoft PublicForms™ enhances the overall efficiency and accessibility of form management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$15 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

OpenText CEM

Founded

1991

Country

Canada

Website

www.opentext.com/products-and-solutions/products/customer-experience-management/intelligent-forms-automation

Vendor Details

Company Name

Viasoft

Founded

2011

Country

United States

Website

www.viasoft.com/index.html

Product Features

Forms Automation

Approval Process Control No 
Archiving & Retention No 
Collaboration No 
Document Indexing No 
Drag & Drop No 
Full Text Search No 
Remote Document Access No 
Rules-Based Workflow No 
Text Editing No 
Version Control No 

Online Form Builders

Artificial Intelligence No 
Assign Roles / Permissions No 
Collaboration Tools No 
Conversational Forms No 
Data Tables No 
Drag & Drop / No Code No 
Export to PDF No 
HIPAA Compliant No 
Import Existing Forms No 
Mobile Forms No 
Offline Forms No 
Pre-made Templates No 
Quizzes / Questionnaires No 
Reporting / Data Visualization No 
Signup Forms No 
Surveys No 

Product Features

Forms Automation

Approval Process Control Yes 
Archiving & Retention Yes 
Collaboration Yes 
Document Indexing No 
Drag & Drop No 
Full Text Search Yes 
Remote Document Access Yes 
Rules-Based Workflow Yes 
Text Editing No 
Version Control No 

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