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Description
InteGreat Web Services simplifies the process of engaging with both Collabrance and GreatAmerica while users remain within their main business management systems. In conjunction with ConnectWise, Collabrance has developed a ticketing integration that enables Managed Service Providers (MSPs) to effortlessly transfer tickets between themselves and Collabrance. This integration fosters a more cohesive and efficient collaboration when addressing customer IT issues, allowing both parties to work on the same ticket as necessary. The system ensures that information is consistently replicated, providing a unified view of customer data. A new field has been introduced specifically for the Collabrance Ticket Number, allowing users to monitor and manage customer tickets and activities seamlessly. The secure platform facilitates the sharing of information and insights, significantly reducing errors and confusion by enabling simultaneous work on the same ticket across different systems. Additionally, it automatically updates and shares customer information in real time, including crucial details such as the company name, Collabrance Ticket Number, all relevant notes, configuration name, status, site, and contact information. This integration not only streamlines operations but also enhances the overall customer service experience.
Description
Enterprise information systems have undergone significant transformations and advancements over time. The management landscape has been reshaped due to corporate mergers, the need for internal controls, and regulatory compliance focused on personal data protection. Additionally, the rise of new businesses has emerged in response to fierce competition, leading to the development of innovative systems aimed at enhancing decision-making processes. Existing systems within established businesses are being refined to boost profitability, yet this has resulted in the creation of various systems that operate in isolation across different departments, each managed separately. This fragmented approach not only escalates the total cost of system maintenance but also hampers the overall efficiency of enterprise management. To address these challenges, enterprise information systems necessitate a system architecture and implementation that are "highly adaptable" and "highly flexible." Service-Oriented Architecture (SOA) has gained attention as a solution to these requirements, with the Enterprise Service Bus (ESB) serving as the integration technology that facilitates a cohesive architecture designed for enhanced reusability. By leveraging these approaches, organizations can streamline their operations and improve cross-departmental collaboration. Ultimately, this evolution aims to create a more integrated and efficient enterprise ecosystem.
API Access
Has API
No
API Access
Has API
No
Pricing Details
$110 per user per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Collabrance
Founded
2009
Country
United States
Website
www.collabrance.com/what-we-do/resources/integreat
Vendor Details
Company Name
NEC
Founded
1994
Country
Japan
Website
www.nec.com/en/global/prod/webotx/en/soa.html
Product Features
Enterprise Service Bus (ESB)
Data Source Connectors
No
Electronic Data Interchange (EDI)
No
Enterprise Application Integration
No
Enterprise Integration Patterns (EIP)
No
Integrations Management
No
Messaging
No
Product Features
Enterprise Service Bus (ESB)
Data Source Connectors
No
Electronic Data Interchange (EDI)
No
Enterprise Application Integration
No
Enterprise Integration Patterns (EIP)
No
Integrations Management
No
Messaging
No
