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Description
InteGreat Web Services simplifies the process of engaging with both Collabrance and GreatAmerica while users remain within their main business management systems. In conjunction with ConnectWise, Collabrance has developed a ticketing integration that enables Managed Service Providers (MSPs) to effortlessly transfer tickets between themselves and Collabrance. This integration fosters a more cohesive and efficient collaboration when addressing customer IT issues, allowing both parties to work on the same ticket as necessary. The system ensures that information is consistently replicated, providing a unified view of customer data. A new field has been introduced specifically for the Collabrance Ticket Number, allowing users to monitor and manage customer tickets and activities seamlessly. The secure platform facilitates the sharing of information and insights, significantly reducing errors and confusion by enabling simultaneous work on the same ticket across different systems. Additionally, it automatically updates and shares customer information in real time, including crucial details such as the company name, Collabrance Ticket Number, all relevant notes, configuration name, status, site, and contact information. This integration not only streamlines operations but also enhances the overall customer service experience.
Description
TicketCreator allows users to effortlessly generate an unlimited array of events, each capable of hosting as many as 30 performances. Each event can feature up to 50 different pricing tiers, which may include a standard rate, discounted options, and as many as 10 special pricing selections, such as 'member' or 'subscription' rates. Tickets that do not have a specified price can include distinctive text, such as 'press ticket' or 'VIP'. In sections with designated seating, pricing categories can be assigned to either entire rows or specific seats, although this feature is available only in the business and barcode editions. Additionally, TicketCreator facilitates ticket reservations, marking reserved tickets in blue on the seating chart while providing reservation details in the tool windows upon selection. Users also have the capability to bundle multiple events into a season ticket, resulting in just one ticket being printed. This feature proves particularly beneficial for sports events or concert series that consistently occur at the same venue, streamlining access for attendees. Furthermore, the platform enhances the overall event management experience by providing tools for efficient ticket tracking and organization.
API Access
Has API
No
API Access
Has API
No
Integrations
ConnectWise PSA
No
Pricing Details
$110 per user per month
Free Trial
No
Free Version
No
Pricing Details
$182 one-time payment
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Collabrance
Founded
2009
Country
United States
Website
www.collabrance.com/what-we-do/resources/integreat
Vendor Details
Company Name
TicketCreator
Founded
1995
Country
Germany
Website
www.ticketcreator.com
Product Features
Enterprise Service Bus (ESB)
Data Source Connectors
No
Electronic Data Interchange (EDI)
No
Enterprise Application Integration
No
Enterprise Integration Patterns (EIP)
No
Integrations Management
No
Messaging
No
Product Features
Ticketing
Barcode / Ticket Scanning
Yes
Box Office Management
No
Concessions Management
No
Customer Database
No
Event Management
No
Fundraising Management
No
General Admission
No
Kiosk Ticketing
No
Mobile Ticketing
No
Online Ticketing
No
Onsite Ticketing
No
POS
No
Print-at-Home
No
Reserved Seating
Yes
Season Tickets
No
Ticket Brokering
No
VIP & Discount Tickets
No