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Description
InteGreat Web Services simplifies the process of engaging with both Collabrance and GreatAmerica while users remain within their main business management systems. In conjunction with ConnectWise, Collabrance has developed a ticketing integration that enables Managed Service Providers (MSPs) to effortlessly transfer tickets between themselves and Collabrance. This integration fosters a more cohesive and efficient collaboration when addressing customer IT issues, allowing both parties to work on the same ticket as necessary. The system ensures that information is consistently replicated, providing a unified view of customer data. A new field has been introduced specifically for the Collabrance Ticket Number, allowing users to monitor and manage customer tickets and activities seamlessly. The secure platform facilitates the sharing of information and insights, significantly reducing errors and confusion by enabling simultaneous work on the same ticket across different systems. Additionally, it automatically updates and shares customer information in real time, including crucial details such as the company name, Collabrance Ticket Number, all relevant notes, configuration name, status, site, and contact information. This integration not only streamlines operations but also enhances the overall customer service experience.
Description
PalmTech's mobile ticketing solutions empower parking enforcement personnel to generate tickets using handheld devices, allowing for on-site printing. The ParkTech management system oversees every aspect of ticket generation, processing fees, conducting hearings, managing correspondence, and addressing backlog collections. On the other hand, NetTech creates custom portals that seamlessly integrate with ParkTech's management framework. Through these user-friendly portals, customers can establish accounts, apply for or search through permit waitlists, renew their permits, and settle ticket payments all in one location. Thanks to our strong integration, the portals provide users with a comprehensive view of their associated permits or tickets and notify them of the total payment required, including any penalties for overdue tickets. Whether managed internally or through our comprehensive services, NetTech's systems facilitate payments for waitlists, permits, or citations efficiently. Additionally, any payments processed through our portals or in-person at our management systems are instantly updated in the system and synchronized with the handheld devices used by officers. This streamlined process enhances overall efficiency in parking management operations.
API Access
Has API
No
API Access
Has API
No
Integrations
ConnectWise PSA
No
Pricing Details
$110 per user per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Collabrance
Founded
2009
Country
United States
Website
www.collabrance.com/what-we-do/resources/integreat
Vendor Details
Company Name
NetTech Solutions
Website
www.nsolutions.com
Product Features
Enterprise Service Bus (ESB)
Data Source Connectors
No
Electronic Data Interchange (EDI)
No
Enterprise Application Integration
No
Enterprise Integration Patterns (EIP)
No
Integrations Management
No
Messaging
No
Product Features
Parking Management
Access Controls
Yes
Appeals Management
Yes
Citation Tracking
Yes
Custom Vehicle Owner Alerts
Yes
Damage Tracking
No
Electronic Tire Chalking
No
Event Management
No
Loyalty Program
No
Mobile Parking Signs
Yes
Payment Processing
Yes
Permit Management
No
Receipt Management
Yes
Reservations Management
No
Revenue Management
Yes
Ticketing
Yes
Tow Management
Yes
Violation Tracking
Yes