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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

InteGreat Web Services simplifies the process of engaging with both Collabrance and GreatAmerica while users remain within their main business management systems. In conjunction with ConnectWise, Collabrance has developed a ticketing integration that enables Managed Service Providers (MSPs) to effortlessly transfer tickets between themselves and Collabrance. This integration fosters a more cohesive and efficient collaboration when addressing customer IT issues, allowing both parties to work on the same ticket as necessary. The system ensures that information is consistently replicated, providing a unified view of customer data. A new field has been introduced specifically for the Collabrance Ticket Number, allowing users to monitor and manage customer tickets and activities seamlessly. The secure platform facilitates the sharing of information and insights, significantly reducing errors and confusion by enabling simultaneous work on the same ticket across different systems. Additionally, it automatically updates and shares customer information in real time, including crucial details such as the company name, Collabrance Ticket Number, all relevant notes, configuration name, status, site, and contact information. This integration not only streamlines operations but also enhances the overall customer service experience.

Description

PalmTech's mobile ticketing solutions empower parking enforcement personnel to generate tickets using handheld devices, allowing for on-site printing. The ParkTech management system oversees every aspect of ticket generation, processing fees, conducting hearings, managing correspondence, and addressing backlog collections. On the other hand, NetTech creates custom portals that seamlessly integrate with ParkTech's management framework. Through these user-friendly portals, customers can establish accounts, apply for or search through permit waitlists, renew their permits, and settle ticket payments all in one location. Thanks to our strong integration, the portals provide users with a comprehensive view of their associated permits or tickets and notify them of the total payment required, including any penalties for overdue tickets. Whether managed internally or through our comprehensive services, NetTech's systems facilitate payments for waitlists, permits, or citations efficiently. Additionally, any payments processed through our portals or in-person at our management systems are instantly updated in the system and synchronized with the handheld devices used by officers. This streamlined process enhances overall efficiency in parking management operations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ConnectWise PSA Yes 

Integrations

ConnectWise PSA No 

Pricing Details

$110 per user per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Collabrance

Founded

2009

Country

United States

Website

www.collabrance.com/what-we-do/resources/integreat

Vendor Details

Company Name

NetTech Solutions

Website

www.nsolutions.com

Product Features

Enterprise Service Bus (ESB)

Data Source Connectors No 
Electronic Data Interchange (EDI) No 
Enterprise Application Integration No 
Enterprise Integration Patterns (EIP) No 
Integrations Management No 
Messaging No 

Product Features

Parking Management

Access Controls Yes 
Appeals Management Yes 
Citation Tracking Yes 
Custom Vehicle Owner Alerts Yes 
Damage Tracking No 
Electronic Tire Chalking No 
Event Management No 
Loyalty Program No 
Mobile Parking Signs Yes 
Payment Processing Yes 
Permit Management No 
Receipt Management Yes 
Reservations Management No 
Revenue Management Yes 
Ticketing Yes 
Tow Management Yes 
Violation Tracking Yes 

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