Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Transform your approach to customer insights with Inte Q's Genesis Customer Engagement Platform, which utilizes existing data to foster smart decision-making through consolidated profiles and advanced segmentation features. By integrating various data sources, you can gain a more profound understanding of your customers, ultimately enhancing your return on investment through a cohesive perspective of each individual. Continuous monitoring of data quality through real-time health dashboards not only identifies areas for improvement but also reveals opportunities to enhance response rates and refine personalized communications. The platform's pre-built connectors provide an efficient and economical solution for merging data from a multitude of origins. Additionally, you can create comprehensive customer profiles from diverse data streams and activate specific customer segments without needing extensive IT assistance. With the intuitive Segment Builder, you can quickly craft custom segments using simple point-and-click functionality, eliminating the need for any coding expertise, thus making data management more accessible than ever. This innovative approach enables businesses to respond swiftly to evolving customer needs and preferences.

Description

Pointel Configuration Management Solution is a thin-client application that gives you complete control over your Genesys environment. CMS immediately highlights any changes made to your Genesys configuration environment. It also includes a Genesys audit, import/export and snapshot/restore capabilities, as well as alerting capabilities. Pointel CMS automatically captures all changes in your contact center and presents the information graphically to help you quickly and easily understand any changes to your Genesys Configuration Management Environment. It is important to understand what changes have been made in your Genesys environment, and by whom. CMS audit reports include detailed information such as the name of the user that made the change, the date/time of the change, and both the current value and the previous value. It can also restore individual parameter/KVP levels changes or the entire application back at a given time.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aptos Retail Cloud Yes 
Chase Merchant Services Yes 
Cordial Yes 
Everest Yes 
Experian Aperture Data Studio Yes 
Facebook Yes 
Google Cloud Platform Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Marigold Engage+ Yes 
Melissa Clean Suite Yes 
Oracle Cloud Infrastructure Yes 
Pinterest Yes 
Pointel DCCM No 
Salesforce Yes 
Salesforce Agentforce Marketing Yes 
Shopify Yes 
X (Twitter) Yes 

Integrations

Aptos Retail Cloud No 
Chase Merchant Services No 
Cordial No 
Everest No 
Experian Aperture Data Studio No 
Facebook No 
Google Cloud Platform No 
HubSpot CRM No 
HubSpot Customer Platform No 
Marigold Engage+ No 
Melissa Clean Suite No 
Oracle Cloud Infrastructure No 
Pinterest No 
Pointel DCCM Yes 
Salesforce No 
Salesforce Agentforce Marketing No 
Shopify No 
X (Twitter) No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Inte Q

Founded

1998

Country

United States

Website

inteqinsights.com/genesis-platform/

Vendor Details

Company Name

Pointel

Founded

1999

Country

United States

Website

www.pointel.com/solutions/cms/

Product Features

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Product Features

Change Management

Approval Workflow No 
Audit Trail No 
Automated Notifications No 
Change Calendar No 
Change Planning No 
Compliance Management No 
Prioritization No 
Release Management No 
Task Management No 
Tracking & Reporting No 
Training Management No 

CMDB

Change Management No 
Configuration Management No 
Data Visualization Yes 
Device Auto Discovery No 
IT Asset Management No 
Impact Management No 
License Management No 
Performance Management No 
Relationship Mapping No 

Alternatives

Alternatives

InProd Reviews

InProd

InProd Solutions Pty Ltd
Altcraft Reviews

Altcraft

Altcraft Platform
GENESYS Reviews

GENESYS

Vitech Corporation