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Description
Just a few moments following a customer interaction—be it a service, meeting, or installation—it’s essential to promptly assess how satisfied the customer is. Many businesses globally rely on common satisfaction ratings for this purpose. The process of evaluating your staff has become significantly more straightforward. Streamline your operations and base your decisions on concrete data. All of your Google reviews are conveniently gathered in one location, facilitating your tasks. With InputKit, you can efficiently view and address customer feedback, which includes a summary of the interaction alongside the client’s contact details. This approach not only enhances your responsiveness but also fosters stronger relationships with your clients.
Description
You track your sales, and in turn, we facilitate evaluation requests that motivate your customers to openly share their positive experiences while encouraging them to reach out to your business should they feel dissatisfied. Engaging with your customers directly through the platform not only shows that you value their feedback but also enhances their overall satisfaction. When someone takes the time to provide either a positive or negative review, it serves as a crucial indicator of where you should allocate resources or make improvements. Maintaining organic engagement with your clientele doesn’t have to be a costly or time-intensive task. Bten equips you with effective communication tools designed to bolster your profits. Each interaction can be tailored to reflect your brand and customized to gather the insights you need, all while delivering your customers an experience that can catalyze growth for your business. Ultimately, when discussions arise regarding the significance of follow-through in customer interactions, they highlight the essential role that Bten plays in fostering that connection. This integration not only streamlines communication but also empowers you to cultivate lasting relationships with your clientele.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Business Profile
No
RubberDuck
Yes
Salesforce
No
WhatsApp
No
WooCommerce
No
Wufoo
Yes
Integrations
Google Business Profile
Yes
RubberDuck
No
Salesforce
Yes
WhatsApp
Yes
WooCommerce
Yes
Wufoo
No
Pricing Details
$30 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
InputKit
Founded
2017
Country
Canada
Website
inputkit.io
Vendor Details
Company Name
Bten
Founded
2019
Country
United States
Website
bten.us
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Brand Management
Approval Process Control
No
Artwork Management
No
Asset Management
No
Change Management
No
Fulfillment Distribution
No
Project Management
No