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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance the effectiveness of two-way communication to ensure organizational excellence in the field by utilizing the innovative Walkie Talkie app, which offers user-friendly features such as easy integration of mobile contacts. The app enables voice exchanges that are three times quicker than standard mobile conversations while maintaining the highest level of privacy. In addition to voice messages, team members can also share text, photos, videos, GIFs, and even their location, allowing for a comprehensive communication experience. InnoMaint PTT guarantees secure digital information transfer and is particularly dependable for urgent communications. With the inclusion of an RSS feed tailored to your industry, users can keep track of recent developments, ensuring that no important innovations are overlooked. The app significantly reduces response times, as voice messages can be easily sent by simply pressing a button. Furthermore, your service engineers have the opportunity to evaluate new news feeds, providing valuable insights into the sentiments of your workforce. This combination of features not only fosters collaboration but also empowers teams to stay informed and connected efficiently.

Description

Talki serves as an AI-driven helpdesk tailored for B2B support teams, efficiently handling routine ticket inquiries and allowing human agents to concentrate on more complex interactions. It consolidates web chat, email, and Telegram into a unified inbox, enabling teams to assign, respond to, and resolve issues without the hassle of switching between different applications. The initial setup involves linking a communication channel and directing the AI to the company's documentation; Talki then analyzes the website to create a comprehensive knowledge base, which it utilizes to start addressing customer queries. Its AutoPilot AI agent assesses each incoming ticket along with the relevant customer context, providing answers sourced from the knowledge base and determining whether to resolve the issue or escalate it if it encounters uncertainties. Additionally, the Backend Connect feature integrates customer data, such as subscription specifics, MRR, and other relevant details, directly into the ticket, which minimizes the necessity of accessing separate CRM platforms. With integrated DeepL translation, Talki facilitates multilingual interactions all within the same inbox, and the inclusion of one-line macros allows for streamlined action combinations, enhancing overall efficiency in customer support. This innovative system ultimately transforms the way support teams manage their workflows and engage with customers, ensuring a smoother and more effective service delivery.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

DeepL No 
Telegram No 

Integrations

DeepL Yes 
Telegram Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

€9 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

InnoMaint

Founded

2017

Country

India

Website

www.innomaint.com/innotalk/walkie-talkie-team-collaboration-tool/

Vendor Details

Company Name

Talki

Founded

2026

Country

United States

Website

talki.tech/

Product Features

Product Features

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