Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Transform your shopping experience with innovative solutions tailored to enhance customer satisfaction. This adaptable and contemporary platform establishes a comprehensive framework for your enterprise. By integrating with leading market channels, you can significantly increase your profit margins while also lowering operational expenses. As the premier e-commerce platform focused on business-to-business solutions, we provide dedicated support throughout the entire sales process, from initial welcome emails to post-purchase follow-ups. Our specialized service team is committed to fostering a genuine connection between brands and their customers. With a platform that guarantees both uptime and security, we also offer solutions for Operations, Marketing, and Design areas. Our architecture is designed with an omnichannel approach, aimed at boosting your brand's visibility and optimizing your business performance efficiently and securely. Furthermore, our platform utilizes cutting-edge technology to effectively manage all aspects of your business operations, ensuring you stay ahead in a competitive market.

Description

Marketers who market to both business-to-business (B2B), and business-to-consumer (B2C), aim to attract the attention of two distinct target groups. Although there are many similarities between the two types of marketing, each channel requires different communication strategies. Omnichannel Customer Communication is a key feature of modern contact center technology. This new concept allows you to communicate with your clients through all channels. Your customers can contact you via new media channels, such as chat, social media, and self-service. Low Code means you don't need to code or have any technical skills for process design. Instead of learning complicated coding, you can design your application interface and workflows directly from the design interfaces.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

LinxCRM
SAP Cloud Platform
SmartHint
TOTVS ERP

Integrations

LinxCRM
SAP Cloud Platform
SmartHint
TOTVS ERP

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$75.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Infracommerce

Founded

2012

Country

Brazil

Website

www.infracommerce.com.br/

Vendor Details

Company Name

Next4biz

Founded

2006

Country

United States

Website

www.next4biz.com/customer-service-management/

Product Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Alternatives

OpenText CEM Reviews

OpenText CEM

OpenText