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Description
Infor HR Service Delivery empowers organizations of various sizes to achieve more with limited resources. In today's digital HR landscape, this sophisticated multi-tier service platform allows employees to independently handle over 70% of their routine transactions and questions, reducing the need for HR support. By fostering an empowered workforce alongside a streamlined HR self-service system, HR teams can dedicate their efforts to more strategic initiatives. This is particularly beneficial during times of budget constraints and staff shortages, as a user-friendly HR self-service option alleviates some of the pressures on HR departments while ensuring employees have access to necessary information and support. Discover how Infor’s cutting-edge HR Service Delivery system provided the Commonwealth of Pennsylvania with a unified solution to manage a diverse workforce, encompassing numerous job classifications, all through a single HR center on one integrated platform. Not only does this approach enhance efficiency, but it also improves employee satisfaction by making essential HR resources readily available.
Description
Revolutionize customer service by transitioning from traditional voice interactions to engaging visual experiences through On-Demand self-service solutions that not only address customer inquiries but also enhance their overall experience, lower operational costs, and increase revenue potential. By utilizing Zappix Visual IVR, customers calling into your contact center can enjoy a quicker, more adaptable, and efficient solution that transforms standard voice calls into digital and visual self-service options. This innovative Visual IVR system enables customers to independently address their service needs from any location, eliminating the frustration of navigating complicated voice IVR menus or having to engage with a Call Center Representative (CSR). With cloud-based, visual web applications accessible on all digital devices and requiring no downloads, customers can seamlessly access service solutions. Additionally, the platform boasts end-to-end automation across various channels, which is significantly more cost-effective compared to developing and maintaining a native app. Common service tasks, such as order tracking, appointment confirmations, and frequently asked questions, can be easily automated to streamline the customer experience even further. Overall, this transition not only empowers customers but also enhances operational efficiency for businesses.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/en-gb/products/hr-service-delivery
Vendor Details
Company Name
Zappix
Country
United States
Website
www.zappix.com
Product Features
HR Employee File Management
Access Controls
No
Centralized Employee Files
No
Dashboard
No
Email Notifications
No
Paper & Digital
No
Regulatory Compliance
No
Retention Settings
No
Search
No
Sharing Spaces
No
Signature
No
Product Features
IVR
Call Center
No
Call Logging
Yes
Call Recording
No
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
No
Survey Management
Yes
Text to Speech
Yes
Voice Customization
No
Voice Mail
No
