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support

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Description

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

Description

Moxo’s service orchestration platform revolutionizes complex B2B interactions by delivering seamless and efficient experiences. Inefficiencies and risks often arise when business processes are scattered across departments, clients, vendors, and partners. Moxo eliminates these challenges by unifying workflows—transforming fragmented operations into streamlined, cost-effective solutions that boost client satisfaction. Moxo platform accelerates essential tasks such as client onboarding, document management, and exception resolution. The outcome: quicker process completion, minimized compliance risks, and exceptional client experiences. Trusted by industry leaders in financial services, consulting, legal, healthcare, and real estate—including Citibank and BNP Paribas—Moxo powers the orchestration of mission-critical business relationships.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Zoho CRM Yes 
5X Yes 
Aritic Swarm Yes 
Dialogflow Yes 
Docusign No 
Dropbox No 
D•engage Yes 
Global Relay No 
HubSpot Customer Platform No 
Microsoft Outlook No 
Navixy Yes 
Outdoo AI Yes 
PubNub Yes 
Quickwork Yes 
Rayven Yes 
Ringostat Yes 
Salesforce No 
Tookan Yes 
Xero No 
Zoom No 

Integrations

Zoho CRM Yes 
5X No 
Aritic Swarm No 
Dialogflow No 
Docusign Yes 
Dropbox Yes 
D•engage No 
Global Relay Yes 
HubSpot Customer Platform Yes 
Microsoft Outlook Yes 
Navixy No 
Outdoo AI No 
PubNub No 
Quickwork No 
Rayven No 
Ringostat No 
Salesforce Yes 
Tookan No 
Xero Yes 
Zoom Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

Custom Pricing
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Infobip

Founded

2006

Country

Headquartered in London, Infobip has 60+ offices on 6 continents

Website

www.infobip.com

Vendor Details

Company Name

Moxo

Founded

2012

Country

United States

Website

www.moxo.com

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Conversational Marketing

Appointment Scheduling Yes 
Audience Segmentation Yes 
Chatbot Yes 
Email Automation Yes 
Group Messaging No 
Human Handover Yes 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging Yes 
Multi-Channel Communication Yes 
Product Recommendations No 
Video Chat Yes 

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content Yes 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat Yes 
Video Content No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

IVR

Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech Yes 
Voice Customization No 
Voice Mail No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting Yes 
Message Personalization No 
Mobile Coupons Yes 
Mobile Keywords No 
Polls / Voting Yes 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win No 

Product Features

Banking

Moxo transforms banking operations with its cutting-edge Service Orchestration Platform, aimed at simplifying intricate financial processes. The platform features Moxo Flow, which allows banks to create seamless customer experiences ranging from account creation to service requests, all within a secure digital environment. With customizable workflow templates and features such as digital signatures and document collection, Moxo promotes efficient and compliant procedures that meet the unique demands of the banking sector. Its powerful integration capabilities ensure that core banking systems and CRMs are in sync, preserving data integrity and providing a comprehensive view of customer interactions. This all-encompassing strategy boosts operational effectiveness, adheres to regulatory standards, and enhances the delivery of personalized, high-quality banking experiences in a rapidly digitizing world.

ATM Management No 
Compliance Tracking Yes 
Corporate Banking Yes 
Credit Card Management No 
Credit Union No 
Investment Banking Yes 
Multi-Branch Yes 
Online Banking Yes 
Private Banking Yes 
Retail Banking Yes 
Risk Management Yes 
Securities Management Yes 
Transaction Monitoring No 

Customer Communications Management

Moxo is transforming the landscape of Customer Communications Management (CCM) with its cutting-edge Service Orchestration Platform. This platform simplifies intricate, multi-party communications by unifying them within a secure digital workspace, thereby optimizing customer interactions at every touchpoint. One of its standout features, Moxo Flow, allows businesses to develop tailored communication workflows that include essential actions such as digital signatures and file requests. This methodology guarantees a consistent and personalized approach to communication while enhancing operational efficiency. The platform also offers real-time collaboration tools that ensure prompt responses to customer inquiries, thereby improving engagement. With its strong integration capabilities, Moxo aligns communication data with existing systems, providing a holistic overview of customer interactions and empowering data-driven strategies throughout the customer journey.

Batch Communications Yes 
Chat / Messaging Yes 
Content Management No 
Email Distribution Yes 
Interactive Content Yes 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management Yes 
Video Content Yes 

Customer Engagement

Moxo transforms the way businesses connect with their customers through an all-encompassing Service Orchestration Platform. This innovative solution empowers organizations to create smooth and tailored interactions at every stage of the customer experience. With Moxo Flow, companies are able to optimize their processes from initial onboarding to ongoing service management, merging intricate workflows into a unified and secure digital environment. The platform features built-in functionalities such as digital signatures and real-time collaboration, facilitating personalized high-touch experiences while also enhancing operational productivity. Additionally, Moxo's compatibility with CRMs and other external tools ensures that customer interactions are consistently aligned across various platforms, nurturing stronger and more significant relationships with clients.

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content Yes 

Customer Experience

Moxo revolutionizes the customer experience with its all-in-one Service Orchestration Platform designed to streamline intricate interactions. From the first onboarding process to continuous support, Moxo Flow empowers businesses to craft smooth, personalized journeys for each client. Its collaborative workspace merges multi-party workflows, guaranteeing a uniform and efficient experience at every stage. With adaptable workflow templates and built-in features such as digital signatures and file requests, organizations can offer tailored, high-quality service experiences that meet the unique requirements of every customer. Moreover, Moxo's robust integration capabilities ensure that customer information is consistently updated across all platforms, providing a comprehensive view of each client and enabling outstanding, data-informed experiences.

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Customer Onboarding

Moxo revolutionizes the onboarding experience for customers through its all-encompassing Service Orchestration Platform. By integrating intricate onboarding processes into a unified, secure digital environment, Moxo simplifies the progression from the first point of contact to complete integration. Its Moxo Flow feature allows businesses to design tailored onboarding templates that include essential actions such as digital signatures and document collection. This method guarantees a uniform and efficient onboarding journey while allowing for the customization needed to cater to individual customer requirements. The platform also offers real-time collaboration tools that enhance communication throughout the onboarding experience. With powerful integration features, Moxo aligns onboarding data with existing systems, offering a holistic perspective on the onboarding process and enabling businesses to optimize the initial customer experience based on data insights.

Digital Experience Platforms (DXP)

Moxo redefines the notion of a Digital Experience Platform through its cutting-edge Service Orchestration solution. By integrating intricate, multi-party processes into one secure digital environment, Moxo empowers organizations to craft cohesive and tailored digital experiences throughout the customer journey. The Moxo Flow functionality facilitates the development of personalized workflow templates, featuring built-in tools such as digital signatures and real-time collaboration. This methodology guarantees uniform, engaging digital experiences while upholding operational effectiveness. With robust integration features, Moxo aligns data from current systems, offering a comprehensive perspective on customer interactions and fostering data-informed experience design across various digital channels.

Alerts / Notifications Yes 
Auto-Tagging No 
Blogs No 
Calendar Yes 
Content Modeling No 
Digital Asset Management Yes 
File Sharing Yes 
Form Builder Yes 
Forums / Message Boards Yes 
Headless CMS No 
Knowledge Base No 
Performance Monitoring No 
Personalization / Segmentation Yes 
Reporting / Analytics Yes 
Surveys / Polls Yes 
Templates Yes 
User Management / Permissions Yes 
Version Control No 
Wiki No 
Workflow Management Yes 

Digital Signature

Moxo offers powerful digital signature features within its all-encompassing Service Orchestration Platform, which optimizes document processes and boosts security measures. Integrated within Moxo Flow, these digital signatures are effortlessly woven into tailored workflow templates, allowing organizations to gather legally enforceable signatures efficiently as part of larger operations such as onboarding and account management. This built-in functionality removes the necessity for external signature applications, centralizing tasks into one secure digital environment. Furthermore, Moxo's integration options guarantee that signed documents are automatically aligned with current record-keeping systems, ensuring data integrity and supporting compliance throughout the organization.

Audit Trail Yes 
Authentication Yes 
Auto Reminders Yes 
Customizable Templates Yes 
Document Analytics Yes 
Mobile Signature Yes 
Multi-Party Signing Yes 
Progress Tracking Yes 
Task Progress Tracking Yes 

Document Collection

Moxo transforms the way documents are collected through its cutting-edge Service Orchestration Platform. By embedding document collection within larger operational workflows, Moxo significantly improves efficiency and streamlines business processes. The platform's Moxo Flow functionality allows users to design personalized document collection templates that include essential actions such as file requests and electronic signatures. This method guarantees a secure and uniform process for acquiring and handling documents amid comprehensive service workflows. Furthermore, real-time collaboration features promote effective communication regarding document needs and submissions. With strong integration capabilities, Moxo ensures that collected documents are synchronized with existing systems, upholding data integrity and supporting compliance across the organization.

Financial Services

Moxo revolutionizes the operations within the financial services sector through its all-encompassing Service Orchestration Platform. This innovative solution is crafted to simplify intricate financial workflows, allowing firms to create smooth client experiences from the initial onboarding stage to ongoing service interactions. By bringing together multi-party workflows into a secure digital workspace, Moxo Flow boosts efficiency and enhances collaborative efforts. With its customizable templates and built-in features such as digital signatures, the platform promotes compliant and personalized processes tailored to various financial service needs. Furthermore, Moxo's strong integration capabilities ensure that it works seamlessly with current systems, preserving data integrity and providing a comprehensive view of client relationships. This strategy not only optimizes operations but also fosters the delivery of customized, high-quality financial services in a rapidly evolving digital landscape.

Analytics Yes 
Branch Optimization No 
Channel Management Yes 
Compliance Management Yes 
Customer Engagement Yes 
Performance Management Yes 
Risk Management Yes 

PEP & Sanctions Screening

Moxo improves the processes of PEP and Sanctions Screening through its all-encompassing Service Orchestration Platform. By seamlessly incorporating screening into larger onboarding and compliance workflows, Moxo optimizes operational efficiency and enhances risk management efforts. The platform's Moxo Flow functionality allows businesses to design tailored screening templates that blend automated checks with manual evaluation steps. This strategy guarantees consistent and efficient screening while offering the adaptability needed to tackle intricate cases. Additionally, Moxo's real-time collaboration tools promote effective communication concerning screening outcomes and decision-making processes. With powerful integration capabilities, Moxo harmonizes screening data with pre-existing systems, delivering a holistic perspective of risk evaluations and supporting continuous monitoring and compliance initiatives.

Portal

Moxo's Service Orchestration Platform transforms the idea of a traditional portal by introducing a versatile and interactive workspace designed for managing relationships with clients, vendors, and partners. This secure online space surpasses conventional portals by offering extensive workflow orchestration features. Moxo Flow empowers organizations to optimize processes like onboarding, document gathering, and account management all within a single user-friendly interface. The platform provides customizable workflow templates along with built-in functionalities such as digital signatures and real-time collaboration, facilitating tailored service experiences. With strong integration capabilities, Moxo guarantees that the platform stays aligned with current systems, establishing a unified hub for all stakeholder interactions and the exchange of information.

Chat Yes 
Collaboration Yes 
Content Management Yes 
Document Management Yes 
File Sharing Yes 
Search Yes 

Professional Services Automation

Moxo is transforming the landscape of professional services automation with its innovative Service Orchestration Platform. By bringing together intricate client processes into a unified and secure digital environment, Moxo boosts both efficiency and teamwork throughout the service delivery journey. The platform features Moxo Flow, which allows companies to design tailored workflow templates for client onboarding, project oversight, and continuous service delivery, including built-in functionalities like digital signatures and real-time collaboration. This strategy not only simplifies operations but also retains the ability to provide personalized, high-touch experiences for clients. With robust integration options, Moxo guarantees smooth data transfer among existing systems, enabling thorough project monitoring, resource management, and client relations across the organization.

Billing & Invoicing Yes 
CRM Yes 
Client Portal Yes 
Collaboration Tools Yes 
Document Management Yes 
Portfolio Management Yes 
Project Management Yes 
Proposal Generation No 
Quote Management Yes 
Resource Management Yes 
Time & Expense Tracking No 

Vendor Management

Moxo revolutionizes vendor management with its cutting-edge Service Orchestration Platform. By integrating intricate workflows involving multiple parties into one secure digital environment, Moxo simplifies the processes of vendor onboarding, document gathering, and continuous engagement. The platform’s Moxo Flow functionality allows businesses to design personalized workflow templates that cater to distinct vendor operations, featuring built-in actions such as electronic signatures and file requests. This method promotes efficient and uniform vendor management while also offering the adaptability needed to meet specific needs. Additionally, Moxo's strong integration features ensure vendor data is aligned across current systems, delivering a holistic perspective on vendor relationships and enabling informed, data-driven decisions throughout the vendor lifecycle.

Audit Management No 
Contact Management Yes 
Customer Database Yes 
Self Service Portal Yes 
Supplier Master Data No 
Transaction History Yes 
Vendor Maintained Profiles Yes 
Vendor Managed Inventory No 
Vendor Performance Rating No 
Vendor Qualification Tracking No 

Workflow Management

Moxo transforms workflow management through its cutting-edge Service Orchestration Platform. The Moxo Flow functionality empowers organizations to effortlessly manage intricate, multi-party workflows, covering everything from client onboarding to ongoing service delivery. By integrating these activities into a single, secure digital environment, Moxo optimizes operations and boosts productivity. The platform features customizable workflow templates and built-in actions such as digital signatures and file requests, enabling personalized and high-quality service interactions. With robust integration options that connect to CRMs and other external applications, Moxo guarantees that workflows stay in sync with existing record systems, promoting seamless data transfer and process automation throughout the organization.

Access Controls/Permissions Yes 
Approval Process Control Yes 
Business Process Automation Yes 
Calendar Management Yes 
Compliance Tracking Yes 
Configurable Workflow Yes 
Customizable Dashboard Yes 
Document Management Yes 
Forms Management Yes 
Graphical Workflow Editor Yes 
Mobile Access Yes 
No-Code Yes 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

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