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Description
With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale.
Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible.
THE INFOBIP ADVANTAGE
(1) Personalized omnichannel customer connections
Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps.
(2) Global reach, local presence
Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices.
(3) Full stack customer engagement
Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.
Description
MirrorFly is a custom CPaaS provider powering businesses and enterprises with real-time communication, such as instant messaging, voice calls, and video conferencing through Chat APIs and SDKs.
Regardless of the use case, tech stack, and devices, MirrorFly supports brands across the world to build their own chat platform with complete customization and zero limitations.
MirrorFly’s Key CPaaS Benefits:
✅ Host on Your Own Server
✅Unlimited Customization
✅ Complete Data in Your Hand
✅ 1000+ Features
✅ Custom Security (Gmail, Phone, BioMetric, etc)
✅ Upload Enlarged Files (3+ GB)
✅ Mulit-tenant Server
✅ Scale 1+ Billion Concurrent Users
✅ Free Migration & Integration
✅ Hire Your Own Dedicated Team
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
5X
Yes
Aritic Mail
Yes
CREDITONLINE
Yes
D•engage
Yes
Facebook
Yes
Flutter
No
FunMobility DXP
Yes
Microsoft Dynamics 365 Marketing
Yes
Navixy
Yes
Pipedream
Yes
Integrations
5X
No
Aritic Mail
No
CREDITONLINE
No
D•engage
No
Facebook
No
Flutter
Yes
FunMobility DXP
No
Microsoft Dynamics 365 Marketing
No
Navixy
No
Pipedream
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
$299 per month
We have three different plans on Cloud Model (Subscription Model) i.e. Essentials, Growth & Premium and also we have Self-managed Model (One-time license cost).
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Infobip
Founded
2006
Country
Headquartered in London, Infobip has 60+ offices on 6 continents
Website
www.infobip.com
Vendor Details
Company Name
CONTUS TECH
Founded
2008
Country
India
Website
www.mirrorfly.com
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Conversational Marketing
Appointment Scheduling
Yes
Audience Segmentation
Yes
Chatbot
Yes
Email Automation
Yes
Group Messaging
No
Human Handover
Yes
Lead Distribution
No
Lead Qualification
No
Mobile Messaging
Yes
Multi-Channel Communication
Yes
Product Recommendations
No
Video Chat
Yes
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
Yes
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
Yes
Video Content
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
IVR
Call Center
Yes
Call Logging
No
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
Yes
Voice Customization
No
Voice Mail
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
No
Mass Texting
Yes
Message Personalization
No
Mobile Coupons
Yes
Mobile Keywords
No
Polls / Voting
Yes
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
Yes
Text-to-Win
No
Product Features
Application Development
Access Controls/Permissions
Yes
Code Assistance
Yes
Code Refactoring
Yes
Collaboration Tools
Yes
Compatibility Testing
Yes
Data Modeling
Yes
Debugging
No
Deployment Management
Yes
Graphical User Interface
No
Mobile Development
Yes
No-Code
No
Reporting/Analytics
Yes
Software Development
Yes
Source Control
Yes
Testing Management
Yes
Version Control
Yes
Web App Development
Yes
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Cloud Communication Platform
Audio / Video Conferencing
Yes
Call Center
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
No
File Sharing
Yes
IVR / Voice Recognition
Yes
Mobile App Development
Access Controls / Permissions
Yes
Any App Development Language
Yes
Collaboration Tools
Yes
Compatibility Testing
Yes
Data Modeling
Yes
Debugging
Yes
Drag and Drop Editor
No
Enterprise Mobility (EMM/MAM)
Yes
FaceID and TouchID
No
For Consumer Apps
No
For Enterprise Apps
No
Integration Options
Yes
Mobile App Security
Yes
Multi-Factor Authentication (MFA)
Yes
Multiple Apps from Same Base
No
No Dependencies
No
No-Code
No
Reporting / Analytics
No
Single Sign-On (SSO)
No
Source Control
No
Visual Editor
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
Yes
On-Demand Webcasting
No
Presentation Streaming
Yes
Presentation Tools
No
Private Chat
Yes
Real-Time Chat
Yes
Record & Playback Ability
Yes
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
Yes
Web Conferencing
Electronic Hand Raising
No
Mobile Access
Yes
On-Demand Webcasting
No
Presentation Streaming
Yes
Presentation Tools
No
Private Chat
Yes
Real-Time Chat
Yes
Record & Playback Ability
Yes
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
Yes
