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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Index by Pinger is a communication platform tailored for small businesses to enhance their customer interaction capabilities. It offers a range of features including a dedicated business phone line, automated responses for unanswered calls, and comprehensive contact management that includes notes and tagging for customers. Additionally, users can schedule appointments seamlessly through Google, Outlook, or iOS calendars, making it easier to stay organized. The platform also supports payment processing through popular services such as PayPal, Venmo, and Square, enabling businesses to receive payments directly through their text conversations. To further bolster their online presence, businesses can easily gather customer reviews by directing clients to their Google business review pages. With handy tools like text shortcuts, customizable templates, and collaborative features for team sharing, Index is designed to optimize communication and improve customer service for small enterprises. This comprehensive approach not only simplifies interactions but also empowers small businesses to thrive in a competitive market.

Description

SPLICE Software supports businesses in creating engaging, effective communication programs that seamlessly integrate with existing workflows. SPLICE's patent-pending Dialog Suite™, which manages all customer opt-ins, ensures that all communications are legal compliant. SPLICE's automated communication can improve efficiency in any use case, and can be used for both inbound and external messaging. You can also see the impact quality communication can have on your business with our award-winning analytics tools.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Apple Calendar Yes 
Duck Creek Suite No 
EZLynx No 
Google Business Profile Yes 
Google Cloud Platform Yes 
Majesco No 
Microsoft Outlook Yes 
PayPal Yes 
Salesforce No 
Sapiens P&C No 
Square POS Yes 
Venmo Yes 

Integrations

Apple Calendar No 
Duck Creek Suite Yes 
EZLynx Yes 
Google Business Profile No 
Google Cloud Platform No 
Majesco Yes 
Microsoft Outlook No 
PayPal No 
Salesforce Yes 
Sapiens P&C Yes 
Square POS No 
Venmo No 

Pricing Details

$24.99 per month
Free Trial Yes 
Free Version No 

Pricing Details

Annual contract based on monthly volume with initial setup cost based on number of use cases / workflows.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Pinger

Founded

2005

Country

United States

Website

getindex.com

Vendor Details

Company Name

SPLICE Software

Founded

2006

Country

Canada

Website

www.splicesoftware.com

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording No 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Consent Management Platforms

Additional Users / Permissions Yes 
Automatic Cookie-Blocking Yes 
CCPA Compliance Yes 
CMS Integration No 
Cookie Crawling Yes 
Design/Branding Customization Yes 
Fingerprinting No 
GDPR Compliance Yes 
IAB Compliance Yes 
Reporting / Analytics Yes 
Responsive Design Yes 
Subdomains Compatibility No 
Tag Manager Integration No 
Whitelabel Solution No 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management Yes 
Email Distribution Yes 
Interactive Content Yes 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management Yes 
Video Content No 

IVR

Call Center Yes 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win Yes 

SMS Survey

Alerts / Notifications Yes 
Analytics / Reporting Yes 
Audience Targeting Yes 
Campaign Management Yes 
Contact Management Yes 
Customizable Templates Yes 
Keyword Tracking Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Scheduled Messaging Yes 
Survey Builder Yes 
Template Management Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching No 
Question Library Yes 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video Yes 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration Yes 

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