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features
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support

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Write a Review

Description

Listening to your customers throughout their journey is essential for crafting a distinctive experience. Utilizing the NPS® (Net Promoter Score) methodology, IndeCX allows you to assess, implement, and track data in real-time. Operating in over 30 countries, our platform stands out as the sole tool with ISO certification for quality, market research, and information security, ensuring that your data remains protected and confidential. From designing surveys and formulating questionnaires to generating comprehensive reports, our solution offers flexibility tailored to your specific needs and business objectives. IndeCX integrates advanced artificial intelligence for tasks such as categorization, sentiment analysis, and root cause interpretation, delivering precise and reliable insights. Our commitment to excellence is further underscored by our ISO 9001 (quality), ISO 20252 (market research), and ISO 27001 (information security) certifications. With over 300 clients across Brazil and Latin America relying on our tool, we continue to enhance the customer experience and drive business success. Together, we can foster deeper connections with your audience and elevate your brand's reputation.

Description

Allswers transforms subjective views into actionable business insights, serving as an experience management platform designed to enhance decision-making through real-world data. By generating impactful surveys, it not only fosters stronger customer and employee loyalty but also assesses the effectiveness of various processes. We assist in crafting surveys that yield distinctive insights into the experiences of your most vital stakeholders. Our solutions focus on quantifying the value of your company's processes while automating the monitoring of customer interactions for a better grasp of their behaviors. Additionally, we help you assess the attributes, benefits, and values that consumers link to your brand. Managing employee engagement is also a priority, as it can significantly elevate productivity levels. We keep track of quality indicators to ensure compliance with established standards. Experience management is key in pinpointing growth opportunities, and we streamline tasks by creating automatic workflows and integrations that facilitate valuable insights. Ultimately, Allswers empowers organizations to harness feedback effectively and drive continuous improvement.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Axis LMS No 
Mailchimp No 
Make No 
Microsoft Power BI No 
PrestaShop No 
Salesforce No 
Shopify No 
WooCommerce No 
Zapier No 
Zoho CRM No 

Integrations

Axis LMS Yes 
Mailchimp Yes 
Make Yes 
Microsoft Power BI Yes 
PrestaShop Yes 
Salesforce Yes 
Shopify Yes 
WooCommerce Yes 
Zapier Yes 
Zoho CRM Yes 

Pricing Details

Free
Free Trial Yes 
Free Version Yes 

Pricing Details

€85 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

IndeCX

Country

Brazil

Website

indecx.com.br/

Vendor Details

Company Name

allswers

Country

Spain

Website

www.allswers.com

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

NPS

Product Features

360 Degree Feedback

Dashboard Yes 
Feedback / Surveys Yes 
Progress Tracking Yes 
Question Library No 
Rater Selection No 
Self Service Portal No 
Supports External Reviewers No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys Yes 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Alternatives

Alternatives