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features
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support

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Description

IncidentIQ is committed to supporting teaching, learning and asset management by transforming technology support, asset administration and services delivery to meet today's needs of K-12 schools. IncidentIQ is digitizing service delivery in K-12 schools to empower teachers, students, and support staff. IncidentIQ is revolutionizing how school districts offer and manage services, from help desk ticketing to IT asset management and maintenance work orders. Get learning devices into students' hands quickly. You can quickly check out devices. You can track previous ownership and storage location. Asset management tools for enterprises, designed to handle the complexity of today's K-12 technology. Asset management software allows you to keep track of important asset information in real time. This software reduces administrative costs, streamlines the service management process, and gives you greater visibility into asset usage.

Description

SyAM streamlines IT operations by consolidating the management of your technology resources. Our innovative software makes it easy to oversee all your IT assets through Unified Device Management and an integrated Help Desk, ensuring you have everything available from any mobile or desktop browser. By adopting Intelligent Power Management from SyAM, you'll be able to lower operating expenses and experience a return on investment in just a few months, all while maintaining user productivity. Moreover, our solution alleviates Help Desk demands by equipping end-users with the ability to report issues via a customizable self-service portal or through email-to-ticket functionality for designated user groups. This approach not only enhances efficiency but also fosters a more proactive IT environment.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory Yes 
Chrome Remote Desktop Yes 
ClassLink Yes 
FileWave Yes 
Google Yes 
Google Chrome Yes 
Gradelink SIS Yes 
Infinite Campus Yes 
Jamf Pro Yes 
Kahoot! Yes 
Khan Academy Yes 
Microsoft System Center Yes 
Mimasa AI Yes 
PowerSchool SIS Yes 
Prodigy Yes 
ProgressBook Suite Yes 
Quizlet Yes 
Skyward Yes 
TADS Admissions & Enrollment Yes 
Veracross Yes 

Integrations

Active Directory No 
Chrome Remote Desktop No 
ClassLink No 
FileWave No 
Google No 
Google Chrome No 
Gradelink SIS No 
Infinite Campus No 
Jamf Pro No 
Kahoot! No 
Khan Academy No 
Microsoft System Center No 
Mimasa AI No 
PowerSchool SIS No 
Prodigy No 
ProgressBook Suite No 
Quizlet No 
Skyward No 
TADS Admissions & Enrollment No 
Veracross No 

Pricing Details

Pricing based on district student enrollment
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Incident IQ

Country

United States

Website

www.incidentiq.com

Vendor Details

Company Name

SyAM Software

Founded

2003

Country

United States

Website

syamsoftware.com

Product Features

Asset Tracking

Activity Tracking Yes 
Audit Trails Yes 
Barcoding / RFID Yes 
Checkout / Check-In Yes 
Depreciation Tracking No 
Disposal Tracking No 
Inventory Management Yes 
Location Tracking Yes 
QR Codes Yes 
Reservations No 
Service History Yes 

CMMS

Asset Tracking Yes 
Calibration Management No 
Inventory Control Yes 
Key & Lock Management No 
Mobile Access Yes 
Preventive Maintenance Yes 
Purchasing No 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID Yes 
Forecasting No 
Inventory Optimization No 
Kitting No 
Manufacturing Inventory Management No 
Mobile Access Yes 
Multi-Channel Management No 
Product Identification Yes 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management No 
Supplier Management No 
Warehouse Management No 

K-12

Attendance Tracking No 
Classroom Management No 
Communication Management No 
Curriculum Management No 
Enrollment Management No 
Financial Management No 
Parent Portal No 
Progress Reports No 
Skill Testing No 
Student Information / Records No 

School Management

Bookstore Management No 
Cafeteria Management No 
Curriculum Management No 
Facility Management Yes 
Financial Management No 
Higher Education No 
Housing Management No 
Independent / Private Yes 
K-12 Yes 
Library Management No 
Online Calendar No 
Online Payments No 
Parent / Student Portal Yes 
Preschool No 
Reporting/Analytics Yes 
School District Yes 
Special Education No 
Vocational / Trade Schools No 

Product Features

Energy Management

Benchmarking No 
Bill Audit No 
Bill Database No 
Bill Importing No 
Budgeting & Forecasting No 
Compliance Management No 
Contract Management No 
Cost / Use Reporting No 
Emissions Monitoring No 
Energy Price Analysis No 
Facility Scheduling No 
Greenhouse Gas Tracking No 
Load Control No 
Load Forecasting No 
Meter Tracking No 
Risk Management No 
Weather Normalization No 

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management No 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

K-12

Attendance Tracking No 
Classroom Management No 
Communication Management No 
Curriculum Management No 
Enrollment Management No 
Financial Management No 
Parent Portal No 
Progress Reports No 
Skill Testing No 
Student Information / Records No 

Mobile Device Management (MDM)

Automatic Device Recognition No 
Data Management No 
Deployment Management No 
Inventory Management No 
Maintenance Utilities No 
Procurement Management No 
Remote Update / Installation No 
Software Management No 
Synchronization Management No 
Wireless Network Support No 

Ticketing

Barcode / Ticket Scanning No 
Box Office Management No 
Concessions Management No 
Customer Database No 
Event Management No 
Fundraising Management No 
General Admission No 
Kiosk Ticketing No 
Mobile Ticketing No 
Online Ticketing No 
Onsite Ticketing No 
POS No 
Print-at-Home No 
Reserved Seating No 
Season Tickets No 
Ticket Brokering No 
VIP & Discount Tickets No 

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