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features
design
support

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Write a Review

Description

IncidentIQ is committed to supporting teaching, learning and asset management by transforming technology support, asset administration and services delivery to meet today's needs of K-12 schools. IncidentIQ is digitizing service delivery in K-12 schools to empower teachers, students, and support staff. IncidentIQ is revolutionizing how school districts offer and manage services, from help desk ticketing to IT asset management and maintenance work orders. Get learning devices into students' hands quickly. You can quickly check out devices. You can track previous ownership and storage location. Asset management tools for enterprises, designed to handle the complexity of today's K-12 technology. Asset management software allows you to keep track of important asset information in real time. This software reduces administrative costs, streamlines the service management process, and gives you greater visibility into asset usage.

Description

Polar Help Desk 5 provides your organization with the capability to efficiently manage and offer support services to both employees and customers via a centralized web-based help desk interface. Each incident template comes with certain preset values, and multiple templates can be created for different teams and accounts, allowing for customization based on specific requirements. This flexibility ensures that particular teams can utilize incident templates tailored to their individual needs. Additionally, you can configure frequently used values to facilitate quicker manual incident submissions. It’s also possible to designate the team or user to whom a new incident will be directed and to establish applicable service levels, with any desired value being set as predefined. Furthermore, there is no limit to the number of incident templates you can create, enhancing the adaptability of the system to your organization's support structure. This comprehensive approach streamlines the incident management process, ensuring that support services are both efficient and effective.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Blackbaud SIS Yes 
Chrome Remote Desktop Yes 
ClassDojo Yes 
ClassLink Yes 
FileWave Yes 
Google Yes 
Gradelink SIS Yes 
Infinite Campus Yes 
Jamf Pro Yes 
Microsoft 365 Yes 
Microsoft Intune Yes 
Microsoft System Center Yes 
NIM Yes 
Noko Yes 
PowerSchool SIS Yes 
SchoolTool Yes 
Skyward Yes 
TADS Admissions & Enrollment Yes 
VNC Connect Yes 
Veracross Yes 

Integrations

Blackbaud SIS No 
Chrome Remote Desktop No 
ClassDojo No 
ClassLink No 
FileWave No 
Google No 
Gradelink SIS No 
Infinite Campus No 
Jamf Pro No 
Microsoft 365 No 
Microsoft Intune No 
Microsoft System Center No 
NIM No 
Noko No 
PowerSchool SIS No 
SchoolTool No 
Skyward No 
TADS Admissions & Enrollment No 
VNC Connect No 
Veracross No 

Pricing Details

Pricing based on district student enrollment
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Incident IQ

Country

United States

Website

www.incidentiq.com

Vendor Details

Company Name

Polar Software

Country

Croatia

Website

www.polarsoftware.com

Product Features

Asset Tracking

Activity Tracking Yes 
Audit Trails Yes 
Barcoding / RFID Yes 
Checkout / Check-In Yes 
Depreciation Tracking No 
Disposal Tracking No 
Inventory Management Yes 
Location Tracking Yes 
QR Codes Yes 
Reservations No 
Service History Yes 

CMMS

Asset Tracking Yes 
Calibration Management No 
Inventory Control Yes 
Key & Lock Management No 
Mobile Access Yes 
Preventive Maintenance Yes 
Purchasing No 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID Yes 
Forecasting No 
Inventory Optimization No 
Kitting No 
Manufacturing Inventory Management No 
Mobile Access Yes 
Multi-Channel Management No 
Product Identification Yes 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management No 
Supplier Management No 
Warehouse Management No 

K-12

Attendance Tracking No 
Classroom Management No 
Communication Management No 
Curriculum Management No 
Enrollment Management No 
Financial Management No 
Parent Portal No 
Progress Reports No 
Skill Testing No 
Student Information / Records No 

School Management

Bookstore Management No 
Cafeteria Management No 
Curriculum Management No 
Facility Management Yes 
Financial Management No 
Higher Education No 
Housing Management No 
Independent / Private Yes 
K-12 Yes 
Library Management No 
Online Calendar No 
Online Payments No 
Parent / Student Portal Yes 
Preschool No 
Reporting/Analytics Yes 
School District Yes 
Special Education No 
Vocational / Trade Schools No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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