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support

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Description

IncidentIQ is committed to supporting teaching, learning and asset management by transforming technology support, asset administration and services delivery to meet today's needs of K-12 schools. IncidentIQ is digitizing service delivery in K-12 schools to empower teachers, students, and support staff. IncidentIQ is revolutionizing how school districts offer and manage services, from help desk ticketing to IT asset management and maintenance work orders. Get learning devices into students' hands quickly. You can quickly check out devices. You can track previous ownership and storage location. Asset management tools for enterprises, designed to handle the complexity of today's K-12 technology. Asset management software allows you to keep track of important asset information in real time. This software reduces administrative costs, streamlines the service management process, and gives you greater visibility into asset usage.

Description

The Insignia Library System serves as a robust and completely integrated library automation solution tailored for K-12 institutions, public libraries, academic facilities, and special libraries. With the Insignia Digital Asset Manager, districts can effectively oversee their digital resources on a local level. Meanwhile, the Insignia Resource Manager enables district resource centers to catalog and facilitate the circulation of resources among schools. This system boasts sophisticated features such as advanced booking options, efficient routing, and the ability to print packing slips. Furthermore, all Insignia products combine the functionality and simplicity of a desktop application with the accessibility of a web browser. Insignia has successfully transitioned data from nearly every existing system in the industry. Additionally, the company provides data clean-up services, which are particularly economical during the migration process, ensuring a smoother transition for users. Overall, Insignia stands out for its comprehensive capabilities in library management and resource handling.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BeyondTrust Endpoint Privilege Management Yes 
Blackbaud SIS Yes 
Chrome Remote Desktop Yes 
Evernote Yes 
Gradelink SIS Yes 
Insignia Library System No 
Jamf Pro Yes 
Kahoot! Yes 
Microsoft Azure Yes 
Microsoft Intune Yes 
Microsoft System Center Yes 
Prodigy Yes 
Quizlet Yes 
SapphireK12 Yes 
SchoolTool Yes 
Socrative Yes 
TeamViewer Yes 
VNC Connect Yes 
eSchoolData Yes 

Integrations

BeyondTrust Endpoint Privilege Management No 
Blackbaud SIS No 
Chrome Remote Desktop No 
Evernote No 
Gradelink SIS No 
Insignia Library System Yes 
Jamf Pro No 
Kahoot! No 
Microsoft Azure No 
Microsoft Intune No 
Microsoft System Center No 
Prodigy No 
Quizlet No 
SapphireK12 No 
SchoolTool No 
Socrative No 
TeamViewer No 
VNC Connect No 
eSchoolData No 

Pricing Details

Pricing based on district student enrollment
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Incident IQ

Country

United States

Website

www.incidentiq.com

Vendor Details

Company Name

Insignia Software

Founded

1999

Country

Canada

Website

www.insigniasoftware.com/Insignia/Index.aspx

Product Features

Asset Tracking

Activity Tracking Yes 
Audit Trails Yes 
Barcoding / RFID Yes 
Checkout / Check-In Yes 
Depreciation Tracking No 
Disposal Tracking No 
Inventory Management Yes 
Location Tracking Yes 
QR Codes Yes 
Reservations No 
Service History Yes 

CMMS

Asset Tracking Yes 
Calibration Management No 
Inventory Control Yes 
Key & Lock Management No 
Mobile Access Yes 
Preventive Maintenance Yes 
Purchasing No 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID Yes 
Forecasting No 
Inventory Optimization No 
Kitting No 
Manufacturing Inventory Management No 
Mobile Access Yes 
Multi-Channel Management No 
Product Identification Yes 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management No 
Supplier Management No 
Warehouse Management No 

K-12

Attendance Tracking No 
Classroom Management No 
Communication Management No 
Curriculum Management No 
Enrollment Management No 
Financial Management No 
Parent Portal No 
Progress Reports No 
Skill Testing No 
Student Information / Records No 

School Management

Bookstore Management No 
Cafeteria Management No 
Curriculum Management No 
Facility Management Yes 
Financial Management No 
Higher Education No 
Housing Management No 
Independent / Private Yes 
K-12 Yes 
Library Management No 
Online Calendar No 
Online Payments No 
Parent / Student Portal Yes 
Preschool No 
Reporting/Analytics Yes 
School District Yes 
Special Education No 
Vocational / Trade Schools No 

Product Features

School Management

Bookstore Management No 
Cafeteria Management No 
Curriculum Management No 
Facility Management No 
Financial Management No 
Higher Education No 
Housing Management No 
Independent / Private No 
K-12 Yes 
Library Management Yes 
Online Calendar Yes 
Online Payments Yes 
Parent / Student Portal No 
Preschool No 
Reporting/Analytics Yes 
School District No 
Special Education No 
Vocational / Trade Schools No 

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