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Average Ratings 0 Ratings

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features
design
support

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Description

The Inbox Spam Filter is a software-as-a-service application linked to HubSpot, tailored for teams that manage communications from customers and prospects within the HubSpot Shared Inbox. Utilizing Google Gemini, it evaluates incoming emails, assigns customizable spam scores, and presents these scores along with AI-generated rationales on a user-friendly dashboard. Teams have the flexibility to set their spam thresholds, choose which shared inboxes to monitor, whitelist specific domains, and meticulously review messages that have been flagged. When activated, the application also has the capability to modify a HubSpot contact property, thereby identifying contacts related to spam. This tool is particularly beneficial for sales, marketing, and support teams aiming to minimize the manual assessment of unwanted pitches and irrelevant messages, all while ensuring that important conversations remain easily accessible within their HubSpot workflow. Access to this tool necessitates a linked HubSpot account, and it's important to note that the message content used for scoring may be transmitted to Google Gemini for analysis. Overall, this integration streamlines the communication process, enhancing team efficiency and effectiveness in managing customer interactions.

Description

Instilling Quality is a distinctive quality assurance tool designed to objectively evaluate and score the accuracy and comprehensiveness of follow-up actions on accounts, tailored by user. This tool is part of the Resolution Queue™, a proprietary and customizable workflow software from PwC for managing healthcare accounts receivable (A/R), but it is also available for separate licensing and can function independently based on user requirements. The Instilling Quality software randomly assesses the work done by collection specialists and assigns a numerical score reflecting the thoroughness and completeness of each account. Users can specify the exact criteria necessary for scoring accounts accurately. The quality review process is informed by a user score's rolling average over 90 days. As a result, team members with higher scores face a reduced number of accounts for review, whereas those with lower scores will have more accounts queued to ensure continuous improvement in the review process. This approach not only incentivizes quality work but also systematically enhances the overall efficacy of account management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM Yes 

Integrations

HubSpot CRM No 

Pricing Details

$25/month
Starter is free for up to 500 emails per month. Basic costs $25/month for 1,001–5,000 emails per month; Pro costs $50/month for 5,001–20,000 emails per month.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

InfoHub Works

Country

United Kingdom

Website

inboxspamfilter.com

Vendor Details

Company Name

PwC

Founded

1998

Country

United Kingdom

Website

www.pwc.com/us/en/products/instilling-quality.html

Product Features

Anti-Spam

Allow / Block List No 
Audit Log No 
Email Archiving No 
Email Recovery No 
Email Routing No 
Encryption No 
Fraud Detection No 
Quarantine No 
Reporting & Statistics No 
Spam Filter No 

Product Features

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