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Average Ratings 0 Ratings
Description
The Inbox Spam Filter is a software-as-a-service application linked to HubSpot, tailored for teams that manage communications from customers and prospects within the HubSpot Shared Inbox. Utilizing Google Gemini, it evaluates incoming emails, assigns customizable spam scores, and presents these scores along with AI-generated rationales on a user-friendly dashboard. Teams have the flexibility to set their spam thresholds, choose which shared inboxes to monitor, whitelist specific domains, and meticulously review messages that have been flagged. When activated, the application also has the capability to modify a HubSpot contact property, thereby identifying contacts related to spam. This tool is particularly beneficial for sales, marketing, and support teams aiming to minimize the manual assessment of unwanted pitches and irrelevant messages, all while ensuring that important conversations remain easily accessible within their HubSpot workflow. Access to this tool necessitates a linked HubSpot account, and it's important to note that the message content used for scoring may be transmitted to Google Gemini for analysis. Overall, this integration streamlines the communication process, enhancing team efficiency and effectiveness in managing customer interactions.
Description
Instilling Quality is a distinctive quality assurance tool designed to objectively evaluate and score the accuracy and comprehensiveness of follow-up actions on accounts, tailored by user. This tool is part of the Resolution Queue™, a proprietary and customizable workflow software from PwC for managing healthcare accounts receivable (A/R), but it is also available for separate licensing and can function independently based on user requirements. The Instilling Quality software randomly assesses the work done by collection specialists and assigns a numerical score reflecting the thoroughness and completeness of each account. Users can specify the exact criteria necessary for scoring accounts accurately. The quality review process is informed by a user score's rolling average over 90 days. As a result, team members with higher scores face a reduced number of accounts for review, whereas those with lower scores will have more accounts queued to ensure continuous improvement in the review process. This approach not only incentivizes quality work but also systematically enhances the overall efficacy of account management.
API Access
Has API
No
API Access
Has API
No
Integrations
HubSpot CRM
No
Pricing Details
$25/month
Starter is free for up to 500 emails per month. Basic costs $25/month for 1,001–5,000 emails per month; Pro costs $50/month for 5,001–20,000 emails per month.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
InfoHub Works
Country
United Kingdom
Website
inboxspamfilter.com
Vendor Details
Company Name
PwC
Founded
1998
Country
United Kingdom
Website
www.pwc.com/us/en/products/instilling-quality.html
Product Features
Anti-Spam
Allow / Block List
No
Audit Log
No
Email Archiving
No
Email Recovery
No
Email Routing
No
Encryption
No
Fraud Detection
No
Quarantine
No
Reporting & Statistics
No
Spam Filter
No