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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Immerss Live Commerce is a comprehensive live-commerce platform aimed at revolutionizing the online shopping experience by making it interactive and led by human engagement. This innovative platform empowers brands and retailers to host live shopping events, facilitate personalized virtual co-shopping interactions, and connect with customers through AI-enhanced chat agents, all seamlessly integrated into their own websites. It features shoppable video streams, live chat options during events, and the ability to access recorded shopping content, enabling viewers to purchase products as they watch or engage. According to the platform, live chat interactions boast a conversion rate of approximately 28%, significantly higher than the mere 2% typical of standard online checkout processes. By fostering a guided and immersive shopping journey, it not only enhances sales conversion rates but also increases the average order value and minimizes return rates. Additionally, the platform includes 'outbound clienteling' capabilities for proactive customer engagement, equips digital associates with tools to interact with shoppers in real time, and provides comprehensive sales tracking and analytics for live sessions, ensuring that businesses can optimize their strategies effectively. Overall, Immerss Live Commerce is reshaping the landscape of online shopping by blending technology with a personal touch.

Description

Finding the right product often requires numerous touchpoints, which can be a burden for consumers and a costly endeavor for providers. This inefficiency leads to companies missing out on millions in potential revenue due to inadequate search assistance for their customers. While online shopping offers an expansive selection compared to brick-and-mortar stores, it often lacks the personalized guidance and expert insights needed for a confident purchase. Reduce your costs and minimize product returns by implementing product guidance that pre-qualifies leads, allowing your team to concentrate on high-value interactions. By providing timely assistance, you foster trust and satisfaction among your customers, ensuring they discover the most suitable product efficiently. Ultimately, enhancing the shopping experience can lead to increased loyalty and repeat business.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Experience Platform Yes 
Gorgias Yes 
Intercom Yes 
LiveChat Yes 
Magento Yes 
Olark Yes 
Salesforce Agentforce Commerce Yes 
Shopify Yes 
Tidio Yes 
WooCommerce Yes 
Zendesk Yes 

Integrations

Adobe Experience Platform No 
Gorgias No 
Intercom No 
LiveChat No 
Magento No 
Olark No 
Salesforce Agentforce Commerce No 
Shopify No 
Tidio No 
WooCommerce No 
Zendesk No 

Pricing Details

$66 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

€0.20 per conversation
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Immerss

Founded

2015

Country

United States

Website

www.immerss.live/

Vendor Details

Company Name

Neocom

Country

Germany

Website

neocom.ai/

Alternatives

Alternatives

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