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Description
Ikeono empowers retailers of various scales to enhance their operations by streamlining communication through text messaging. This comprehensive platform provides services such as business text messaging, automated requests for reviews, secure Text-to-Pay options, and converting web chats to text, facilitating the transition of site visitors into customers. Retailers can also utilize SMS to automate feedback collection for the Net Promoter Score (NPS), allowing them to mend customer relationships or elevate the voices of their advocates, and manage all customer interactions seamlessly via a centralized inbox. With integration into Lightspeed POS, businesses can send texts directly from the app, including sales receipts, quotes, updates on work orders, alerts for special orders, and automated campaigns for NPS and reviews. Originally introduced in 2018 as an app specifically for bike shop services, Ikeono has broadened its reach across multiple sectors including biking, golfing, jewelry, pets, and boutiques, introducing features such as text-based payments, automated review processes, and scheduled messaging to meet diverse business needs. This versatility ensures that retailers can adapt to customer preferences and foster stronger connections.
Description
Utilize your current business phone number to both send and receive text messages, implement auto-responders, set up notifications, and process payments. By engaging with customer queries through SMS or Facebook Messenger, you can enhance support efficiency and responsiveness. Automate critical alerts, such as upcoming bill payments and appointment reminders, using text messaging to keep your clientele informed. Additionally, categorize your customers to send personalized text messages aimed at boosting sales. Facilitate customer transactions or establish subscription services directly within text conversations, eliminating the need to juggle different applications. Given that 90% of text messages are read within just three minutes, you can maintain real-time communication with customers, employees, and contractors through mobile messaging. This approach liberates customer support from the confines of your website's "live chat," allowing clients the convenience to contact you anytime, even while on the move. Furthermore, develop rule-based drip campaigns to effectively nurture both new and VIP customers, ultimately driving your business growth and enhancing customer loyalty. Leveraging these tools can significantly elevate your engagement strategies and streamline your operations.
API Access
Has API
API Access
Has API
Integrations
Affirm
Afterpay
Apple Pay
Facebook
Facebook Messenger
Google
Google Pay
Klarna
Mastercard Payment Gateway Services
Slack
Integrations
Affirm
Afterpay
Apple Pay
Facebook
Facebook Messenger
Google
Google Pay
Klarna
Mastercard Payment Gateway Services
Slack
Pricing Details
Free
Free Trial
Free Version
Pricing Details
$50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ikeono
Country
United States
Website
www.ikeono.com
Vendor Details
Company Name
Tentie
Founded
2014
Country
United States
Website
www.withrelay.com
Product Features
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win