Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Ignix consolidates three separate tools into a single solution that includes a social media scheduling platform, a system for automating direct messages and comments, and a collaborative inbox.
Users can effortlessly publish and schedule content across 14 different networks, such as Instagram, TikTok, YouTube, and LinkedIn, utilizing a unified calendar that offers previews and validation for each network prior to posting.
The platform features a visual flow builder to create automations where actions like comments on posts can trigger private DMs, keywords can initiate sequences, and follow gates can effectively qualify leads.
An AI agent, customized with your own documents and website information, manages conversations across all channels and seamlessly escalates to a human representative when necessary.
All direct messages, comments, and reviews are collected in a single inbox, complete with options for saved replies, designated team roles, and structured approval processes.
With straightforward pricing that includes unlimited contacts and messages across all plans, expanding your audience will never lead to increased costs.
This innovative platform not only streamlines workflow but also enhances team collaboration and responsiveness.
Description
Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Facebook Messenger
No
Instagram
No
WhatsApp
No
Pricing Details
$19/month
Free Trial
Yes
Free Version
No
Pricing Details
$80 per month
Plans start at $80 per month.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Dreaming Solutions LLC
Founded
2020
Country
United States
Website
ignix.social
Vendor Details
Company Name
Bokha
Country
Egypt
Website
inboxful.net
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No