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features
design
support

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Write a Review

Description

Igiko Management Tools is a web-based software that allows remote access to, management and monitoring of physical or virtual machines within a permissions-based security model. Igiko comes with a built-in remote gateway that allows you establish connections to your computers and VMs. The web console supports HTML5 RDP control, which allows remote desktops to be accessed from any web browser. The Igiko application, unlike most RMM tools is an agentless service. To provide remote access, monitoring, management and remote access capabilities to all local computers or VMs, you can only install it on one machine. Configuring and accessing the application globally is easy with embedded web server and tunnel-provider clients that have a dedicated DNS address on Igiko server. Igiko is ideal to small and medium businesses, hosting providers and software development and engineering firms, as well as home users and virtual labs.

Description

Your primary goal in this industry is to generate revenue while delivering exceptional IT services. However, many help desk solutions can hinder profitability by overwhelming engineers with unnecessary tasks. N-able MSP Manager™ disrupts this cycle by allowing you to focus on the essential aspects without drowning in trivial details. This software empowers you to deliver value that maintains client loyalty while centralizing all your customer information within a single IT service management platform. Enhance convenience for your clients through a customizable customer portal that reflects your brand. Monitor your business's performance with intuitive dashboards and reports, and efficiently resolve issues on-site using the MSP Manager mobile application. Streamline operations with swift scheduling options and capture vital information through a simplified ticketing process that gets you back to your core work quickly. Every minute an engineer spends on non-billable tasks inflates operational costs, and over time, these expenses can accumulate significantly, affecting your bottom line. By optimizing your workflow with MSP Manager, you can reclaim those lost hours and drive profitability. Ultimately, investing in the right tools can transform your business efficiency and client satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Backup Radar No 
ESET PROTECT No 
Halo Service Desk No 
HaloITSM No 
IT Portal No 
N‑able N-sight RMM No 
QuickBooks Online No 
QuickBooks Online Advanced No 
Xero No 

Integrations

Backup Radar Yes 
ESET PROTECT Yes 
Halo Service Desk Yes 
HaloITSM Yes 
IT Portal Yes 
N‑able N-sight RMM Yes 
QuickBooks Online Yes 
QuickBooks Online Advanced Yes 
Xero Yes 

Pricing Details

$5 for a machine (host or VM)
Free Plan
Standart Plan 5$ for a machine
Enterprise Plan 15$ for a machine
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Igiko

Founded

2019

Country

Armenia

Website

www.igiko.com

Vendor Details

Company Name

N-able

Founded

2014

Country

United States

Website

www.n-able.com/products/msp-manager

Product Features

IT Infrastructure Monitoring

Alerts / Notifications Yes 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring Yes 
Multi-Platform Support No 
Performance Monitoring Yes 
Point-in-Time Visibility No 
Reporting / Analytics Yes 
Virtual Machine Monitoring Yes 

Managed File Transfer (MFT)

API Integration No 
Authentication / Auditing Yes 
Compression Yes 
Data Sharing Yes 
Data Transmission Protocol Integration No 
Database Management No 
Encryption Support Yes 
Fail-Over / Load Balancing No 

MSP

Backup Management Yes 
Billing & Invoicing Yes 
CRM No 
Dashboard Yes 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring Yes 
Uptime Monitoring No 
Web Traffic Reporting No 

Remote Desktop

Chat No 
Cross-Platform Access Yes 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management Yes 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management No 
Mobile Access Yes 
Network Monitoring Yes 
Patch Management No 
Real-time Alerts Yes 
Remediation Management No 

Server Management

CPU Monitoring Yes 
Credential Management No 
Database Servers No 
Email Monitoring Yes 
Event Logs Yes 
History Tracking No 
Patch Management No 
Scheduling Yes 
User Activity Monitoring No 
Virtual Machine Monitoring Yes 

System Monitoring

Alerts / Notifications Yes 
Antivirus Management No 
Data Backup / Recovery Yes 
Device Monitoring No 
Inventory Management No 
Patch Management No 
Policy-based Automation No 
Remote Monitoring Yes 
Reporting / Analytics Yes 
Risk Analysis No 
Server Monitoring Yes 
Service Configuration Management No 

Virtual Machine

Backup Management No 
Graphical User Interface No 
Remote Control Yes 
VDI No 
Virtual Machine Encryption No 
Virtual Machine Migration No 
Virtual Machine Monitoring Yes 
Virtual Server Yes 

Product Features

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing No 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues No 
Scheduling Yes 
Task Management Yes 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

MSP

Backup Management No 
Billing & Invoicing Yes 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Professional Services Automation

Billing & Invoicing Yes 
CRM No 
Client Portal Yes 
Collaboration Tools Yes 
Document Management No 
Portfolio Management No 
Project Management No 
Proposal Generation No 
Quote Management No 
Resource Management Yes 
Time & Expense Tracking Yes 

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