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Description

Founded in 1999 by the Singh family, who are pioneers in the techno-industrial sector, InTouch Systems specializes in the Internet of Things within the manufacturing industry and offers a range of innovative products. Smart manufacturing is characterized by an organization that is knowledgeable across four key components: informed products, processes, personnel, and infrastructure. InTouch Systems delivers a comprehensive solution for tracking shop floor production, finished goods packaging, and barcode labeling through its IcSoft platform. When customers purchase the 'IcSoft – Beyond ERP' software, they also receive software implementation services and user training as integral components of their package, ensuring a seamless transition to advanced manufacturing capabilities. This commitment to support allows clients to fully harness the potential of their new systems for operational excellence.

Description

inTouch is an advanced SaaS solution for multichannel business messaging, enabling companies to manage SMS, Email, and RCS communications from a single, intuitive interface. The platform is designed for both marketing and transactional workflows, offering tools for audience segmentation, campaign personalization, and real-time performance tracking. With built-in automation for customer journeys, opt-in flows, and subscription management, inTouch helps businesses streamline engagement and improve conversion rates. Additional features include secure OTP delivery, A/B testing, and detailed analytics dashboards. Thanks to its multi-account architecture, agencies and resellers can manage multiple clients under one master account with granular permissions and reporting. Accessible via web and APIs, inTouch integrates seamlessly with CRMs and third-party applications.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce No 
Zapier No 

Integrations

Salesforce Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

14,50 €
Contact vendor
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

InTouch Systems

Founded

1999

Country

India

Website

www.itspl.com

Vendor Details

Company Name

rdcom

Founded

2000

Country

Italy

Website

rdcom.com/en/platform-intouch/

Product Features

ERP

Accounting Integration Yes 
Accounting Management Yes 
CRM Yes 
Dashboard No 
Distribution Management Yes 
Enterprise Asset Management Yes 
Financial Management Yes 
HR Management Yes 
Inventory Management Yes 
Order Management Yes 
Project Management No 
Purchase Order Management Yes 
Purchasing Yes 
Reporting/Analytics Yes 
Sales Management Yes 
Supply Chain Management No 
Warehouse Management Yes 

Manufacturing Execution

Document Management No 
Forecasting No 
Quality Control No 
Quote Management No 
Resource Management No 
Supplier Management No 
Supply Chain Management No 
Traceability No 

MRP

Bills of Material No 
Compliance Management No 
Document Management No 
Forecasting No 
Formula Management No 
Inventory Management No 
Order Management No 
Process Manufacturing No 
Product Configurator No 
Production Scheduling No 
Quality Control No 
Quality Management No 
Quote Management No 
Reporting/Analytics No 
Resource Management No 
Safety Management No 
Supplier Management No 
Supply Chain Management No 

Product Features

Email Marketing

A/B Testing Yes 
Artificial Intelligence No 
Auto-Responders Yes 
CAN SPAM Compliance Yes 
Customer Surveys Yes 
Drip Campaigns Yes 
Dynamic Content No 
Event Triggered Email Yes 
Image Library Yes 
Landing Pages/Web Forms Yes 
Mailing List Management Yes 
Mobile Optimized Emails Yes 
Reporting/Analytics Yes 
Subscriber Management Yes 
Template Management Yes 
WYSIWYG Email Editor Yes 

Marketing Automation

A/B Testing No 
Analytics / ROI Tracking Yes 
Artificial Intelligence No 
Content / Blogging Platform Yes 
Customizable CTAs Yes 
Drip Campaigns No 
Dynamic Content Yes 
Landing Pages / Web Forms Yes 
Lead Scoring No 
Sales Intelligence No 
Search Marketing Yes 
Segmentation Yes 
Social Marketing No 
Website Visitor Tracking No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence Yes 
Contact Management Yes 
MMS No 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win No 

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