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Average Ratings 15 Ratings
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Description
The world's best IT documentation software will help you grow your business. We are proud to serve the best-performing MSPs in the world, with more than 300,000 users in 70+ different countries every day and numerous productivity and innovation awards. IT Glue is a documentation platform that is used by thousands of MSPs. It allows you to organize your clients' information in the most reliable and efficient way to service them. There are no degrees of separation. You can link related items together so that you have all the information you need. Secure your world with an immutable audit track and next-generation password management engine. All your documentation is linked and integrated.
Description
ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.
API Access
Has API
No
API Access
Has API
No
Integrations
AI Autopilot
Yes
Atera
Yes
Backup Radar
Yes
BrightGauge
Yes
GitHub
Yes
Invarosoft
Yes
Jamf Pro
Yes
Jira Work Management
No
Kaseya VSA
Yes
NinjaOne
Yes
Integrations
AI Autopilot
No
Atera
No
Backup Radar
No
BrightGauge
No
GitHub
No
Invarosoft
No
Jamf Pro
No
Jira Work Management
Yes
Kaseya VSA
No
NinjaOne
No
Pricing Details
$29 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
$6 per user per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Kaseya
Founded
2000
Country
United States
Website
www.itglue.com
Vendor Details
Company Name
ProProfs
Founded
2006
Country
United States
Website
www.proprofs.com
Product Features
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
Yes
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
Yes
IT Management
Capacity Monitoring
No
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
No
License Management
Yes
Patch Management
No
Remote Access
Yes
Scheduling
No
Software Inventory
Yes
User Activity Monitoring
Yes
Product Features
Help Authoring Tools
Collaboration Tools
No
Content Library
No
Drag & Drop Editing
No
Image Library
No
Import HTML / Word
No
Multi-Format Output
No
Offline Editing
No
Preview Output
No
Screenshot Tool
No
Search
No
Templates
No
Text Editor / Word Processor
No
Translation Tools
No
Version Control
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Software Documentation
Access Roles / User Permissions
No
Automatic Documentation Generation
No
Collaboration Tools
Yes
Docs Web Hosting
No
Feedback Capture
No
Markdown Support
No
Multiple Formats Support
No
Multiple Versions Support
No
Version Control
Yes
WYSIWIG Editor
No
Webhooks
Yes
reStructured Text Support
No
