Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
IMsupporting is a hybrid AI live chat platform built for organisations that need fast, reliable and secure digital support. It blends human operators with AI-driven automation, enabling the system to handle FAQs, triage, workflow steps and data capture before escalating to a human instantly when required. IMsupporting includes a RAG-based knowledge engine that ingests PDFs, documents and internal content, allowing the AI to answer queries using verified data. The platform features multi-tenant isolation, a customisable chat widget, operator dashboards and real-time analytics covering volume, performance and usage. All data is processed and stored in UK datacentres with full GDPR compliance. Designed for councils, emergency services, public-sector teams and private companies, IMsupporting provides a stable, scalable and secure solution for modernising customer engagement while reducing operational load through intelligent automation.
Description
The ultimate omnichannel message solution that combines 25 business messengers, social media, and other platforms in one chat center. It also provides a customer relationship management system powered by automation so you can boost your sales and customer support performance using the same resources.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Bitrix24
No
Discord
No
Facebook
No
Facebook Messenger
No
Instagram
No
Kommo
No
Shopify
Yes
Telegram
No
Vtiger CRM
No
Weebly
Yes
Integrations
Bitrix24
Yes
Discord
Yes
Facebook
Yes
Facebook Messenger
Yes
Instagram
Yes
Kommo
Yes
Shopify
No
Telegram
Yes
Vtiger CRM
Yes
Weebly
No
Pricing Details
£49.99
From £49.99 Per Month with Hybrid AI
Free Trial
Yes
Free Version
No
Pricing Details
$7 per month
Umnico lets you design your own tariff plan. Pay for instant messengers and social media required by your business needs only. Get a discount of up to 35% when paying for a tariff plan for a period of 3 to 24 months.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
IMsupporting
Founded
2015
Country
United Kingdom
Website
imsupporting.com
Vendor Details
Company Name
Umnico
Founded
2018
Website
umnico.com
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
Yes
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
No
Personalization
Yes
Print Management
No
Template Management
Yes
Video Content
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes