Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
IMS serves as a robust case management solution favored by private investigators and investigative firms globally. Regardless of whether you are an independent investigator or part of a larger agency, our case management software equips you with essential tools to oversee your active investigations and maintain organization. This software allows you to document all elements related to your cases, collaborate with fellow agents, and ultimately present the final outcomes to your clients. With an advanced notification system, you will always stay informed, simplifying the management of numerous ongoing cases simultaneously. Additionally, you can utilize the integrated reporting features to create case summaries and generate printable reports that include a comprehensive log of all activities and developments. This way, you ensure that every detail of your investigation is meticulously recorded and easily accessible.
Description
Revolutionize the way you handle case and complaint management with Resolve Enterprise. This software offers a highly adaptable solution designed to streamline your business operations, catering to everything from straightforward incidents or complaints to intricate cases and thorough investigations. With Resolve Enterprise, you can effortlessly monitor and search for every interaction related to a case or complaint using intuitive dashboards and comprehensive reporting tools. It not only assists in managing cases or complaints throughout their entire life cycle but also ensures efficient logging, task allocation, deadline management, and communication updates. Moreover, it provides robust document management capabilities that extend all the way to resolution, reporting, and in-depth analysis, making it an indispensable tool for any organization. By adopting Resolve Enterprise, you can enhance your operational efficiency and improve overall customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$30 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Investigator Software
Country
United Kingdom
Website
www.investigatorsoftware.co.uk
Vendor Details
Company Name
Resolve Software Group
Country
Australia
Website
www.resolvesoftware.com.au
Product Features
Investigation Management
Contact Management
Yes
Data Management
Yes
Incident Management
Yes
Reporting & Statistics
Yes
Subject Profiles
Yes
Product Features
Complaint Management
Case Management
No
Complaint Classification
No
Corrective Actions (CAPA)
No
Customer Complaint Tracking
No
Feedback Management
No
Forms Management
No
Issue Tracking
No
Quality Assurance Management
No
Routing
No
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No
Investigation Management
Contact Management
Yes
Data Management
Yes
Incident Management
No
Reporting & Statistics
Yes
Subject Profiles
No