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Description
ICS Ops serves as an operational hub tailored for small to mid-sized enterprises that oversee parts, personnel, and equipment. By consolidating processes into one system, it eliminates the need for spreadsheets and ensures that the entire team remains aligned. Users can efficiently manage inventory across various locations, benefiting from real-time stock updates and alerts for reordering supplies. The platform also enables tracking of orders from initial quotes to final delivery, utilizing professional, branded documentation to enhance communication. Additionally, it facilitates job scheduling while incorporating labor tracking and timesheet functionalities. For manufacturing operations, ICS Ops offers comprehensive tools like work orders, bills of materials, and mechanisms for quality control. Equipment management is streamlined with features for maintenance scheduling, booking, and warranty tracking. Invoicing is simplified through automated numbering, the option for credit notes, and recurring billing capabilities. Every plan comes with an inclusive set of features, such as role-based access control, a complete audit trail, and support for multiple locations. Operating in a cloud-based environment with data centers located in the UK, it adheres to GDPR regulations. Designed specifically for distributors, engineering firms, field service businesses, and manufacturers, ICS Ops is a robust solution that fosters operational efficiency across various sectors. The platform’s versatility makes it an essential tool for businesses looking to enhance their operational workflows.
Description
Tech-Support Pro is a software solution designed for OEM equipment manufacturers that manages support cases and service histories. Support teams can easily access equipment information by searching serial numbers, checking specifications, warranty expiration dates, and reviewing previous support interactions. Team members have the ability to document each support engagement with detailed notes, status updates, warranty data, and the reason for the call, while also keeping a distinct technical service log for tasks like repairs, replacing parts, and updating firmware. The software features a knowledge base that connects common issues with their resolutions, tailored to specific machine models. Furthermore, it facilitates tracking escalations with due dates, follow-up tasks, and warranty cost evaluations based on the model. Users can take advantage of an Android app that allows for live phone-camera sharing to provide remote support, and it includes single sign-on for ease of access. Monthly billing is structured according to the number of support agents, with options for Enterprise plans tailored to accommodate larger teams, ensuring flexibility for various organizational needs. This comprehensive system ultimately enhances the efficiency and effectiveness of technical support teams in managing their workflows.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$299/month
Free Trial
Yes
Free Version
No
Pricing Details
$99/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ICS Ops
Founded
2026
Country
United Kingdom
Website
ics-ops.com
Vendor Details
Company Name
KeplaCloud
Founded
2026
Country
United States
Website
keplacloud.com/tech-support-pro
Product Features
ERP
Accounting Integration
No
Accounting Management
No
CRM
No
Dashboard
No
Distribution Management
No
Enterprise Asset Management
No
Financial Management
No
HR Management
No
Inventory Management
No
Order Management
No
Project Management
No
Purchase Order Management
No
Purchasing
No
Reporting/Analytics
No
Sales Management
No
Supply Chain Management
No
Warehouse Management
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Alternatives
Alternatives
No Alternatives
