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Average Ratings 2 Ratings

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support

Description

The Unified Key Orchestrator for IBM z/OS, previously known as IBM Enterprise Key Management Foundation-Web Edition, serves as a comprehensive key management solution that efficiently coordinates and safeguards the lifecycle of encryption keys throughout your organization, adaptable for both on-premises and various cloud platforms such as IBM Cloud, AWS KMS, Azure Key Vault, and Google Cloud. This tool, UKO for z/OS, facilitates the management and transition of key management tasks within and between on-premises setups and cloud environments, thereby enhancing compliance and bolstering security measures. By utilizing UKO for z/OS, organizations can control their encryption keys through a single, reliable user interface, streamlining operations. As a z/OS software deployment, UKO for z/OS allows for seamless key orchestration across all IBM z/OS systems as well as multiple public cloud services. Additionally, it provides support for key management associated with zKey on Linux® on IBM Z and integrates with the IBM Security Guardium key lifecycle manager, ensuring comprehensive coverage across various platforms. This multifaceted approach to key management ultimately reinforces the security framework of your enterprise and simplifies the complexities associated with encryption key handling.

Description

Talkdesk® supports customer journeys across voice and digital channels with enterprise CCaaS and Customer Experience Automation (CXA). CCaaS provides routing, workforce engagement, real-time agent guidance, collaboration, and analytics for human teams. CXA uses agentic AI to reason and act, while multi-agent orchestration coordinates work across AI agents, people, CRM, industry-specific, and back-office systems. Teams can identify automation opportunities, build agents with natural language, test them before deployment, and refine them using performance data. Talkdesk Data Cloud unifies customer, interaction, enterprise, and knowledge data so work continues with context across handoffs. Guardrails, observability, and human oversight support governed automation. Purpose-built AI, workflows, and integrations address industry requirements. CXA can work with Talkdesk CCaaS or an existing third-party contact center.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bland Speech v3 No 
Calabrio ONE No 
Call Coach AI No 
Freshservice No 
Google No 
Google Cloud Platform Yes 
Help Scout No 
Heylee No 
Highrise ERP No 
IBM z/OS Yes 
Microsoft Teams No 
OnePageCRM No 
Pipedrive No 
Salesforce Agentforce 360 Platform No 
Salesforce Agentforce Service No 
UserVoice No 
Verint Workforce Management No 
Workato No 
Zendesk No 
eGain Analytics No 

Integrations

Bland Speech v3 Yes 
Calabrio ONE Yes 
Call Coach AI Yes 
Freshservice Yes 
Google Yes 
Google Cloud Platform No 
Help Scout Yes 
Heylee Yes 
Highrise ERP Yes 
IBM z/OS No 
Microsoft Teams Yes 
OnePageCRM Yes 
Pipedrive Yes 
Salesforce Agentforce 360 Platform Yes 
Salesforce Agentforce Service Yes 
UserVoice Yes 
Verint Workforce Management Yes 
Workato Yes 
Zendesk Yes 
eGain Analytics Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$85 per month
Select the Talkdesk edition right for you and stay ahead of customer needs with digital, AI, and industry-specific products.

Talkdesk has 4 pricing editions, from $85 to $225. A free trial of Talkdesk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/unified-key-orchestrator-for-zos

Vendor Details

Company Name

Talkdesk

Founded

2011

Country

United States

Website

www.talkdesk.com

Product Features

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer No 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording Yes 
Screen Activity Recording Yes 
Video Call Recording Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management No 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Sales Enablement

Collaboration Yes 
Contact Management Yes 
Content Management No 
Document Management No 
Goals / Quota Management No 
Lead Management Yes 
Meeting Management No 
Performance Management No 
Presentation Management No 
Proposal Management No 
Territory Management No 
Training Management Yes 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

Workforce Optimization (WFO)

Interaction Analytics Yes 
Liability Recording Yes 
Performance Management Yes 
Quality Management Yes 
Real-time Guidance Yes 
Reporting Yes 
Speech Analytics Yes 
Surveying Yes 
Workforce Management Yes 
eLearning No 

Alternatives

Alternatives