Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.
Description
Enhance your customer interactions to boost bookings and gather more reviews effectively. By providing Google Maps links for meetings or pickup points, you can streamline operations and facilitate a seamless experience. Incorporating cross-selling and up-selling strategies will not only increase bookings but also lead to more favorable reviews while saving you valuable time in customer service. Keep guests informed by sending them real-time tracking links for the bus, welcoming them when they board, and offering tailored suggestions for their day. Additionally, request feedback and promote enhanced experiences to encourage positive reviews. Share the precise location of your attraction and provide daily recommendations, including potential up-sell options or meal suggestions prior to their arrival. Capturing moments of guests enjoying their time can further contribute to obtaining more reviews. Delivering all this information directly to their phones offers peace of mind for your customers and reduces inquiries for you. By actively preventing late arrivals and no-shows, you can improve operational efficiency and minimize complaints. Engage customers even before their arrival, generating excitement through captivating pictures and videos while encouraging them to consider booking other products you offer. Ultimately, this proactive approach not only enhances the customer experience but also strengthens their connection with your brand.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Bokun
No
Checkfront
No
Google Maps
No
Peek Pro
No
Rezdy
No
RocketRez
No
TrekkSoft
No
Ventrata
No
Xola
No
Integrations
Bokun
Yes
Checkfront
Yes
Google Maps
Yes
Peek Pro
Yes
Rezdy
Yes
RocketRez
Yes
TrekkSoft
Yes
Ventrata
Yes
Xola
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$99 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/store-engagement
Vendor Details
Company Name
TourOpp
Country
United States
Website
www.go.touropp.com
Product Features
Customer Data Platforms (CDP)
Behavioral Analytics
No
Campaign Management
No
Customer Profiles
No
Customer Segmentation
No
Data Integration
No
Data Matching
No
GDPR Compliance
No
Personalization
No
Predictive Modeling
No
Order Management
Back Order Management
No
Catalog Management
No
Inventory Management
No
Order Entry
No
Order Fulfillment
No
Order Tracking
No
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
No
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
Yes
MMS
No
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Tour Operator
Accommodation Booking
No
Activities Booking
No
Central Reservation System
No
Coach Booking
No
Custom Packages
No
Customer Management
No
GDS / OTA Integration
No
Itinerary Creation
No
Multi-Day Tours
No
Payment Processing
No
Price / Margin Management
No
Promotions Management
No
Quote Management
No
Reservations Management
No
Vendor Management
No
Website Management
No