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Description

To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.

Description

Expand your selling capabilities effortlessly with a complimentary online store. You can quickly sell products online and manage order shipments to your customers, as well as provide options like curbside pickup and local delivery, regardless of your business type. Additionally, you can reach customers through platforms like Instagram and Facebook. Start your business today at no cost, paying only when you complete a sale—just 2.9% plus 30¢ for each transaction. Alternatively, you have the option to upgrade to a paid plan that offers enhanced features. Setting up and launching your online store is a breeze; our intuitive site builder eliminates the need for coding knowledge, ensuring your site functions smoothly on any device. Build your online retail presence swiftly to begin selling your products without delay. If you're in the food industry, you can also create a restaurant website that allows you to accept online orders while providing curbside pickup or delivery options. Additionally, you can offer online appointment scheduling for any remote services you provide and even facilitate donations or membership payments. No matter the nature of your business, you can transition to an online platform easily and efficiently. The Square Online Store integrates perfectly with Square Point of Sale, simplifying the setup process for your convenience. With this powerful combination, managing your online and offline sales becomes straightforward and effective.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Arka No 
Facebook No 
Flonomics No 
Instagram No 
Link My Books No 
My Lead Fox No 
Next-Cart No 
OTO No 
Paloma No 
Printful No 
ReturnPro No 
Rutter No 
Shippo No 
SimpleTix No 
Square POS No 
Square Payments No 
Store Leads No 
TaxiCaller No 
Thrive by Shopventory No 

Integrations

Arka Yes 
Facebook Yes 
Flonomics Yes 
Instagram Yes 
Link My Books Yes 
My Lead Fox Yes 
Next-Cart Yes 
OTO Yes 
Paloma Yes 
Printful Yes 
ReturnPro Yes 
Rutter Yes 
Shippo Yes 
SimpleTix Yes 
Square POS Yes 
Square Payments Yes 
Store Leads Yes 
TaxiCaller Yes 
Thrive by Shopventory Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$12 per user per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/store-engagement

Vendor Details

Company Name

Block

Founded

2009

Country

United States

Website

squareup.com/us/en/online-store

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics No 
Campaign Management No 
Customer Profiles No 
Customer Segmentation No 
Data Integration No 
Data Matching No 
GDPR Compliance No 
Personalization No 
Predictive Modeling No 

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management No 
Order Entry No 
Order Fulfillment No 
Order Tracking No 
Recurring Orders No 
Returns Management No 
Shipping Management No 
Special Order Management No 

Product Features

eCommerce

CRM Yes 
Catalog Management Yes 
Channel Management Yes 
Customer Accounts Yes 
Data Security No 
Email Marketing Yes 
Inventory Management Yes 
Kitting No 
Loyalty Program Yes 
Mobile Access Yes 
Multi-Store Management Yes 
Order Management Yes 
Product Configurator Yes 
Promotions Management Yes 
Returns Management Yes 
Reviews Management Yes 
SEO Management Yes 
Shopping Cart Yes 
Templates Yes 

Online Ordering

Integrated Gift Cards No 
Menu / Product View No 
Mobile Ordering No 
Push Notifications No 
Reporting / Analytics No 
Rewards / Loyalty Program No 
Secure Payment Processing No 
Store Locator No 
White-Label No 

Website Builder

Auto Update No 
Content Import / Export Yes 
Drag & Drop No 
Invoices Yes 
Landing Pages / Web Forms No 
Newsletter Management Yes 
Online Booking Yes 
Online Store Builder Yes 
Pre-built Templates Yes 
Real Time Editing Yes 
SEO Yes 
Survey Builder No 
White Label No 

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