Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.
Description
Engage your customers across diverse platforms: ecommerce sites, online marketplaces, and mobile applications. Facilitate a seamless omnichannel shopping experience that allows them to make purchases however they prefer—whether that’s through the web, curbside pickup, or in-store visits. Enhance your online sales by linking your POS or ERP systems to your website and various e-commerce marketplaces. Capture every sales opportunity by implementing immediate catalog updates and tailoring your online promotions for each sales avenue. Eliminate concerns about IT issues, lost orders, and inconsistent connectors. Stay prepared for peak shopping seasons with our robust cloud infrastructure that provides instant, limitless scalability. Ship orders more affordably and efficiently directly from your retail location in just a few clicks, automatically securing the best shipping rates from over a hundred carriers. Simplify your order processing and shipping by replacing complex, incompatible systems with a user-friendly, automated all-in-one solution. Streamline order routing to minimize separate shipments and optimize shipping locations based on your inventory levels and the proximity of your customers, ensuring a more effective delivery process. This comprehensive approach not only boosts efficiency but also enhances customer satisfaction.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Loyverse POS
No
Runit RealTime Cloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$199 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/store-engagement
Vendor Details
Company Name
Sqquid
Founded
2016
Country
United States
Website
sqquid.com
Product Features
Customer Data Platforms (CDP)
Behavioral Analytics
No
Campaign Management
No
Customer Profiles
No
Customer Segmentation
No
Data Integration
No
Data Matching
No
GDPR Compliance
No
Personalization
No
Predictive Modeling
No
Order Management
Back Order Management
No
Catalog Management
No
Inventory Management
No
Order Entry
No
Order Fulfillment
No
Order Tracking
No
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
No
Product Features
Multi-Channel eCommerce
Catalog Management
Yes
Channel Management
Yes
Data Synchronization
Yes
Email Marketing
No
Inventory Management
Yes
Marketplace Integration
Yes
Mobile Commerce
No
Order Management
Yes
Promotions Management
Yes
Returns Management
No
SEO Management
No
Shopping Cart
No
Social Commerce
No