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Average Ratings 0 Ratings

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ease
features
design
support

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Description

To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.

Description

Engage your customers across diverse platforms: ecommerce sites, online marketplaces, and mobile applications. Facilitate a seamless omnichannel shopping experience that allows them to make purchases however they prefer—whether that’s through the web, curbside pickup, or in-store visits. Enhance your online sales by linking your POS or ERP systems to your website and various e-commerce marketplaces. Capture every sales opportunity by implementing immediate catalog updates and tailoring your online promotions for each sales avenue. Eliminate concerns about IT issues, lost orders, and inconsistent connectors. Stay prepared for peak shopping seasons with our robust cloud infrastructure that provides instant, limitless scalability. Ship orders more affordably and efficiently directly from your retail location in just a few clicks, automatically securing the best shipping rates from over a hundred carriers. Simplify your order processing and shipping by replacing complex, incompatible systems with a user-friendly, automated all-in-one solution. Streamline order routing to minimize separate shipments and optimize shipping locations based on your inventory levels and the proximity of your customers, ensuring a more effective delivery process. This comprehensive approach not only boosts efficiency but also enhances customer satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Loyverse POS No 
Runit RealTime Cloud No 

Integrations

Loyverse POS Yes 
Runit RealTime Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$199 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/store-engagement

Vendor Details

Company Name

Sqquid

Founded

2016

Country

United States

Website

sqquid.com

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics No 
Campaign Management No 
Customer Profiles No 
Customer Segmentation No 
Data Integration No 
Data Matching No 
GDPR Compliance No 
Personalization No 
Predictive Modeling No 

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management No 
Order Entry No 
Order Fulfillment No 
Order Tracking No 
Recurring Orders No 
Returns Management No 
Shipping Management No 
Special Order Management No 

Product Features

Multi-Channel eCommerce

Catalog Management Yes 
Channel Management Yes 
Data Synchronization Yes 
Email Marketing No 
Inventory Management Yes 
Marketplace Integration Yes 
Mobile Commerce No 
Order Management Yes 
Promotions Management Yes 
Returns Management No 
SEO Management No 
Shopping Cart No 
Social Commerce No 

Alternatives

Alternatives

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