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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.

Description

Enhancing your entire business can be achieved through effective order management solutions. Increase your conversion rates by offering more convenient fulfillment options that cater to customer preferences. Customers will appreciate an accurate and real-time delivery promise that outlines pick-up and delivery timeframes, shipping costs, and CO2 emissions, alongside web-to-store services for additional support when needed. OneStock stands out as the premier order management system that companies utilize to boost sales, streamline returns, and improve overall processes. With its innovative dynamic order orchestration technology, OneStock integrates product, location, and carrier data to determine the most efficient fulfillment path for each order, helping you minimize expenses while maximizing efficiency. Moreover, OneStock OMS gives you a comprehensive view of all products across various locations, making them accessible to customers through multiple channels, whether in-store, at your distribution center, or even while on the move or in production. By providing customers with complete access to stock, you create additional incentives for them to shop with you. Ultimately, this strategic approach not only enhances customer satisfaction but also fosters long-term loyalty.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ACS No 
Adyen No 
Akeneo PIM No 
Aptos No 
CIMS No 
Infor CRM No 
Ingenico TETRA No 
Ingrid Delivery Platform No 
Intersoft Intelligent Shipper No 
Lengow No 
Manhattan S&OP No 
PayPal No 
Reflex WMS No 
Salesforce No 
Stripe No 
Stuart No 
Sylius No 
UPS Ready No 
Worldline No 
commercetools No 

Integrations

ACS Yes 
Adyen Yes 
Akeneo PIM Yes 
Aptos Yes 
CIMS Yes 
Infor CRM Yes 
Ingenico TETRA Yes 
Ingrid Delivery Platform Yes 
Intersoft Intelligent Shipper Yes 
Lengow Yes 
Manhattan S&OP Yes 
PayPal Yes 
Reflex WMS Yes 
Salesforce Yes 
Stripe Yes 
Stuart Yes 
Sylius Yes 
UPS Ready Yes 
Worldline Yes 
commercetools Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/store-engagement

Vendor Details

Company Name

OneStock

Country

France

Website

www.onestock-retail.com

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics No 
Campaign Management No 
Customer Profiles No 
Customer Segmentation No 
Data Integration No 
Data Matching No 
GDPR Compliance No 
Personalization No 
Predictive Modeling No 

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management No 
Order Entry No 
Order Fulfillment No 
Order Tracking No 
Recurring Orders No 
Returns Management No 
Shipping Management No 
Special Order Management No 

Product Features

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management No 
Order Entry No 
Order Fulfillment No 
Order Tracking No 
Recurring Orders No 
Returns Management No 
Shipping Management No 
Special Order Management No 

Alternatives