Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.
Description
With Krepling’s intuitive no-code, drag-and-drop visual builder, you can effectively manage and enhance every facet of your front-end store and workflows. Boost your revenue through robust end-to-end automation processes. Craft exceptional customer journeys utilizing an array of limitless commerce services. Seamlessly integrate your store with advanced shipping solutions to simplify the generation of return labels, shipping notifications, and much more. Automation can be activated by various triggers such as checkout, product browsing, return actions, third-party applications, or virtually any event. Gather and analyze customer data using a variety of specific filters, including business-related metadata. Monitor your top-selling items, keep an eye on emerging trends, and maintain an understanding of crucial performance indicators. Design a visually appealing store that performs excellently across web, mobile, tablets, and wherever your customers may discover you. Adjust your store in real-time to enhance optimization and ensure it connects smoothly with your existing integrations and workflows. As you refine your approach, your store can evolve to meet the ever-changing needs of your customers.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
HubSpot CRM
No
HubSpot Customer Platform
No
HubSpot Sales Hub
No
Mailchimp
No
PayPal
No
QuickBooks Online
No
SendGrid
No
Slack
No
Stripe
No
Twilio
No
Integrations
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
HubSpot Sales Hub
Yes
Mailchimp
Yes
PayPal
Yes
QuickBooks Online
Yes
SendGrid
Yes
Slack
Yes
Stripe
Yes
Twilio
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$35 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/store-engagement
Vendor Details
Company Name
Krepling
Founded
2020
Country
United States
Website
www.krepling.com
Product Features
Customer Data Platforms (CDP)
Behavioral Analytics
No
Campaign Management
No
Customer Profiles
No
Customer Segmentation
No
Data Integration
No
Data Matching
No
GDPR Compliance
No
Personalization
No
Predictive Modeling
No
Order Management
Back Order Management
No
Catalog Management
No
Inventory Management
No
Order Entry
No
Order Fulfillment
No
Order Tracking
No
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
No
Product Features
eCommerce
CRM
No
Catalog Management
No
Channel Management
No
Customer Accounts
No
Data Security
No
Email Marketing
No
Inventory Management
No
Kitting
No
Loyalty Program
No
Mobile Access
No
Multi-Store Management
No
Order Management
No
Product Configurator
No
Promotions Management
No
Returns Management
No
Reviews Management
No
SEO Management
No
Shopping Cart
No
Templates
No