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Description

To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.

Description

Justuno, an AI-powered visitor conversion platform, is trusted by Shopify retailers of every size. It uses billions of data points to provide intelligent lead capture, personalized messaging and actionable insights that convert clicks into sales. You can upsell or cross-sell, exit offers, abandoned cart recovery, messaging banners and many other features. Advanced Pop-Ups and On-Site Messaging This is the simplest and most efficient way to grow your email list, generate sales opportunities and increase AOV. You can easily share important information with your customers and offer unique deals when they reach a certain level of behavior or cart. Conversion Optimization Maximize your marketing ROI and capitalize on existing traffic by presenting the most relevant messages to each user. Commerce AI: Upselling and Cross-Selling When a visitor adds a similar item to their cart, create targeted upsell or cross-sell notifications.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign No 
AmeriCommerce No 
Aritic PinPoint No 
Bronto Marketing Platform No 
Canopy No 
Cohley No 
Convert Experiences No 
Drip No 
Google Analytics No 
HubSpot CRM No 
HubSpot Marketing Hub No 
IBM Watson No 
Klaviyo No 
Lightspeed Retail No 
Malomo No 
NetSuite No 
SendGrid No 
ShipBob No 
Voyage No 
dotdigital Engagement Cloud No 

Integrations

ActiveCampaign Yes 
AmeriCommerce Yes 
Aritic PinPoint Yes 
Bronto Marketing Platform Yes 
Canopy Yes 
Cohley Yes 
Convert Experiences Yes 
Drip Yes 
Google Analytics Yes 
HubSpot CRM Yes 
HubSpot Marketing Hub Yes 
IBM Watson Yes 
Klaviyo Yes 
Lightspeed Retail Yes 
Malomo Yes 
NetSuite Yes 
SendGrid Yes 
ShipBob Yes 
Voyage Yes 
dotdigital Engagement Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$19.00/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/store-engagement

Vendor Details

Company Name

Justuno

Founded

2011

Country

United States

Website

www.justuno.com

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics No 
Campaign Management No 
Customer Profiles No 
Customer Segmentation No 
Data Integration No 
Data Matching No 
GDPR Compliance No 
Personalization No 
Predictive Modeling No 

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management No 
Order Entry No 
Order Fulfillment No 
Order Tracking No 
Recurring Orders No 
Returns Management No 
Shipping Management No 
Special Order Management No 

Product Features

eCommerce

CRM Yes 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security Yes 
Email Marketing Yes 
Inventory Management No 
Kitting Yes 
Loyalty Program No 
Mobile Access Yes 
Multi-Store Management No 
Order Management No 
Product Configurator No 
Promotions Management Yes 
Returns Management No 
Reviews Management Yes 
SEO Management No 
Shopping Cart No 
Templates Yes 

Email Marketing

A/B Testing No 
Artificial Intelligence No 
Auto-Responders No 
CAN SPAM Compliance No 
Customer Surveys Yes 
Drip Campaigns No 
Dynamic Content Yes 
Event Triggered Email No 
Image Library No 
Landing Pages/Web Forms Yes 
Mailing List Management Yes 
Mobile Optimized Emails Yes 
Reporting/Analytics Yes 
Subscriber Management Yes 
Template Management No 
WYSIWYG Email Editor No 

Lead Capture

Business Card / Badge Scanning No 
Dashboard No 
Data Extraction No 
Lead Distribution No 
Lead Notifications No 
Lead Nurturing No 
Lead Qualification No 
Lead Scoring No 
Online Forms No 

Alternatives

Alternatives