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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance your transformation journey by streamlining technology and reducing implementation challenges to achieve omnichannel order fulfillment options such as curbside pickup, buy online pickup in-store (BOPIS), and ship-from-store (SFS). Equip your business to optimize outcomes by tailoring business rules that align with your customer needs and corporate goals. By utilizing real-time inventory management, you can effectively allocate stock according to demand and control inventory turnover rates. IBM Sterling Order Management features a user-friendly interface and straightforward functionalities, allowing you to operate independently of IT support. Leverage customizable features for order capture that extend from real-time inventory to fulfillment, enabling customer experiences that drive sales and enhance profitability. The premier Sterling Order Management solution integrates seamlessly with Adobe Commerce, forming a leading partnership in the industry. IBM has developed innovative technology that facilitates the rapid and effortless connection between order management and commerce systems, ensuring your operations are both efficient and effective. This comprehensive solution positions your business to thrive in a competitive landscape.

Description

To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Canopy Yes 
ReturnPro Yes 
YANTRA Subscription Yes 

Integrations

Canopy No 
ReturnPro No 
YANTRA Subscription No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/order-management

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/store-engagement

Product Features

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management No 
Order Entry No 
Order Fulfillment No 
Order Tracking No 
Recurring Orders No 
Returns Management No 
Shipping Management No 
Special Order Management No 

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics No 
Campaign Management No 
Customer Profiles No 
Customer Segmentation No 
Data Integration No 
Data Matching No 
GDPR Compliance No 
Personalization No 
Predictive Modeling No 

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management No 
Order Entry No 
Order Fulfillment No 
Order Tracking No 
Recurring Orders No 
Returns Management No 
Shipping Management No 
Special Order Management No 

Alternatives