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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We specialize in crafting solutions that resonate with both customers and employees alike. Collaborating with businesses and startups, we create innovative, future-ready strategies that lead the way in thought leadership. Hubfly assisted a startup by guiding them through the ideation, design, and development phases of a B2C mobile application. Our focus includes streamlining administration and compliance processes for Microsoft 365, while automating the on-field quality monitoring for a foundry, which successfully reduced rejection rates by 7%. Additionally, we enhance internal communication and boost employee engagement through Hubfly's intranet solution tailored for SharePoint and Office 365. For those aiming to establish SharePoint within their organization or seeking to implement best practices for its effective use, our skilled team is ready to assist you in defining your information architecture, managing user permissions, and ensuring a successful rollout. By leveraging SharePoint, you can transform it into a central portal for employees, facilitating collaboration, communication, and ultimately, adding meaningful value to your organization’s operations. With our expertise, your company can unlock the full potential of SharePoint and create a more connected workplace.

Description

SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Microsoft Power BI Yes 
Microsoft SharePoint Yes 
Facebook Yes 
Microsoft OneDrive Yes 
Microsoft Power Apps No 
Microsoft Teams No 
X (Twitter) Yes 

Integrations

Microsoft 365 Yes 
Microsoft Power BI Yes 
Microsoft SharePoint Yes 
Facebook No 
Microsoft OneDrive No 
Microsoft Power Apps Yes 
Microsoft Teams Yes 
X (Twitter) No 

Pricing Details

$10 per month
Free Trial Yes 
Free Version No 

Pricing Details

$15 per user per year
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Hubfly

Founded

2016

Country

United States

Website

www.hubfly.com

Vendor Details

Company Name

SP Marketplace

Founded

2012

Country

United States

Website

www.spmarketplace.com/sharepoint-helpdesk.html

Product Features

Social Networking

Activity / News Feed Yes 
Advertising Management No 
Blogs Yes 
Data Security Yes 
Event Management Yes 
Group Management Yes 
Media Library Yes 
Privacy Options Yes 
Real-time Chat Yes 
Social Media Integration Yes 
Social Media Tagging Yes 
User Profiles Yes 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

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