Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We specialize in crafting solutions that resonate with both customers and employees alike. Collaborating with businesses and startups, we create innovative, future-ready strategies that lead the way in thought leadership. Hubfly assisted a startup by guiding them through the ideation, design, and development phases of a B2C mobile application. Our focus includes streamlining administration and compliance processes for Microsoft 365, while automating the on-field quality monitoring for a foundry, which successfully reduced rejection rates by 7%. Additionally, we enhance internal communication and boost employee engagement through Hubfly's intranet solution tailored for SharePoint and Office 365. For those aiming to establish SharePoint within their organization or seeking to implement best practices for its effective use, our skilled team is ready to assist you in defining your information architecture, managing user permissions, and ensuring a successful rollout. By leveraging SharePoint, you can transform it into a central portal for employees, facilitating collaboration, communication, and ultimately, adding meaningful value to your organization’s operations. With our expertise, your company can unlock the full potential of SharePoint and create a more connected workplace.
Description
SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft 365
Yes
Microsoft Power BI
Yes
Microsoft SharePoint
Yes
Facebook
Yes
Microsoft OneDrive
Yes
Microsoft Power Apps
No
Microsoft Teams
No
X (Twitter)
Yes
Integrations
Microsoft 365
Yes
Microsoft Power BI
Yes
Microsoft SharePoint
Yes
Facebook
No
Microsoft OneDrive
No
Microsoft Power Apps
Yes
Microsoft Teams
Yes
X (Twitter)
No
Pricing Details
$10 per month
Free Trial
Yes
Free Version
No
Pricing Details
$15 per user per year
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Hubfly
Founded
2016
Country
United States
Website
www.hubfly.com
Vendor Details
Company Name
SP Marketplace
Founded
2012
Country
United States
Website
www.spmarketplace.com/sharepoint-helpdesk.html
Product Features
Social Networking
Activity / News Feed
Yes
Advertising Management
No
Blogs
Yes
Data Security
Yes
Event Management
Yes
Group Management
Yes
Media Library
Yes
Privacy Options
Yes
Real-time Chat
Yes
Social Media Integration
Yes
Social Media Tagging
Yes
User Profiles
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No