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Description
HUAWEI CLOUD stands as a prominent provider in the cloud services arena, drawing on over three decades of Huawei's expertise in ICT infrastructure products and solutions. Our mission is to deliver dependable, secure, and economically viable cloud services that empower applications, leverage data effectively, and support the growth of organizations across various sectors in today’s intelligent landscape. Additionally, HUAWEI CLOUD is dedicated to offering affordable, efficient, and trustworthy cloud and AI services through continuous technological advancements. By the conclusion of 2019, HUAWEI CLOUD had successfully introduced over 210 cloud services and an equal number of solutions. Various sectors, including news agencies, social media networks, law enforcement bodies, automotive manufacturers, genetic research organizations, and financial institutions, are realizing substantial benefits from our offerings. The HUAWEI CLOUD marketplace has seen the addition of 3,500 applications, featuring contributions from over 13,000 business partners, further enhancing the ecosystem and support we provide to our customers while fostering innovation and collaboration.
Description
The Cognitive Engagement Center (CEC) offers a comprehensive cloud service that combines voice, text, and video into a single customer service platform, enhancing the experience beyond traditional call centers. This innovative solution incorporates advanced technologies like voice and semantic recognition, natural language processing, 5G video capabilities, and IoT integration. By utilizing CEC, businesses can leverage Huawei's extensive experience across multiple sectors such as telecommunications, government, finance, insurance, the Internet, healthcare, education, and transportation, allowing them to establish a fully integrated intelligent customer service framework that enhances both quality and efficiency. The platform is designed to be carrier-class, ensuring reliability and accommodating large volumes of interactions simultaneously without any issues. With CEC, organizations can seamlessly implement the service right away, eliminating the need for complicated setups or the deployment of various applications. Additionally, the user-friendly interface ensures that customer service representatives can quickly adapt to the system, ultimately leading to improved customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Bodhi
Yes
Huawei APM
Yes
Huawei Cloud Dedicated Host
Yes
Huawei Cognitive Engagement Center
Yes
Huawei Data Security Center
Yes
Huawei IoT Device Management
Yes
Huawei Object Storage Service (OBS)
Yes
Huawei OceanStor
Yes
Huawei Simple Message Notification (SMN)
Yes
MetricFire
Yes
Integrations
Bodhi
No
Huawei APM
No
Huawei Cloud Dedicated Host
No
Huawei Cognitive Engagement Center
No
Huawei Data Security Center
No
Huawei IoT Device Management
No
Huawei Object Storage Service (OBS)
No
Huawei OceanStor
No
Huawei Simple Message Notification (SMN)
No
MetricFire
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$80 per agent per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Huawei
Founded
1987
Country
China
Website
intl.huaweicloud.com/en-us/
Vendor Details
Company Name
Huawei Cloud
Founded
1987
Country
China
Website
www.huaweicloud.com/intl/en-us/product/cec.html
Product Features
Cloud Management
Access Control
No
Billing & Provisioning
No
Capacity Analytics
No
Cost Management
No
Demand Monitoring
No
Multi-Cloud Management
No
Performance Analytics
No
SLA Management
No
Supply Monitoring
No
Workflow Approval
No
Infrastructure-as-a-Service (IaaS)
Analytics / Reporting
No
Configuration Management
No
Data Migration
No
Data Security
No
Load Balancing
No
Log Access
No
Network Monitoring
No
Performance Monitoring
No
SLA Monitoring
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
