Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A Virtual Private Network (VPN) creates a secure and encrypted tunnel for communication between your on-premises data center and your VPC hosted on HUAWEI CLOUD. This technology facilitates the development of a flexible and scalable hybrid cloud environment. Utilizing proprietary Huawei hardware, it encrypts data through IKE and IPsec protocols, ensuring reliable, carrier-grade stability for VPN connections. By employing this VPN service, you can seamlessly connect your cloud-based VPC to your local data center, enabling you to expand your network's computing capabilities by harnessing the cloud's scalability and elasticity. Moreover, Huawei's specialized hardware is instrumental in forming secure and dependable IPsec tunnels over the Internet. This solution effectively allows for the extension of your local infrastructure into HUAWEI CLOUD, ensuring that your application and service scaling needs are met efficiently. Additionally, you have the flexibility to purchase VPN connections as needed, with immediate accessibility once they are set up. This immediate access enhances operational efficiency and responsiveness to changing business requirements.
Description
The Cognitive Engagement Center (CEC) offers a comprehensive cloud service that combines voice, text, and video into a single customer service platform, enhancing the experience beyond traditional call centers. This innovative solution incorporates advanced technologies like voice and semantic recognition, natural language processing, 5G video capabilities, and IoT integration. By utilizing CEC, businesses can leverage Huawei's extensive experience across multiple sectors such as telecommunications, government, finance, insurance, the Internet, healthcare, education, and transportation, allowing them to establish a fully integrated intelligent customer service framework that enhances both quality and efficiency. The platform is designed to be carrier-class, ensuring reliability and accommodating large volumes of interactions simultaneously without any issues. With CEC, organizations can seamlessly implement the service right away, eliminating the need for complicated setups or the deployment of various applications. Additionally, the user-friendly interface ensures that customer service representatives can quickly adapt to the system, ultimately leading to improved customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Pricing Details
$0.0082 per hour
Per connection
Free Trial
No
Free Version
No
Pricing Details
$80 per agent per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Huawei
Founded
1987
Country
China
Website
www.huaweicloud.com/intl/en-us/product/vpn.html
Vendor Details
Company Name
Huawei Cloud
Founded
1987
Country
China
Website
www.huaweicloud.com/intl/en-us/product/cec.html
Product Features
VPN
Anonymous Browsing
No
DNS Leak Protection
No
For Digital Security
No
For Financial Security
No
For Gaming
No
For Streaming
No
Kill Switch
No
Multi-Language
No
Multi-Protocol
No
Peer-to-Peer
No
Policy Management
No
Remote Access
No
Web Inspection
No
White Label
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No