Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
MetricFire provides cloud-based server and application monitoring which scales from hundreds of unique metrics right up to millions of metrics at the Enterprise level.
With Hosted Graphite, view your metrics on beautiful dashboards in real-time with built-in alerting that integrates with your existing tools, such as Amazon Web Services, Ops Genie, Heroku, Slack, and much more.
Data is displayed on dashboards with customisable metrics and alerts so that you can quickly resolve issues, track your data, and share insights with your team.
Description
Your primary goal in this industry is to generate revenue while delivering exceptional IT services. However, many help desk solutions can hinder profitability by overwhelming engineers with unnecessary tasks. N-able MSP Manager™ disrupts this cycle by allowing you to focus on the essential aspects without drowning in trivial details. This software empowers you to deliver value that maintains client loyalty while centralizing all your customer information within a single IT service management platform. Enhance convenience for your clients through a customizable customer portal that reflects your brand. Monitor your business's performance with intuitive dashboards and reports, and efficiently resolve issues on-site using the MSP Manager mobile application. Streamline operations with swift scheduling options and capture vital information through a simplified ticketing process that gets you back to your core work quickly. Every minute an engineer spends on non-billable tasks inflates operational costs, and over time, these expenses can accumulate significantly, affecting your bottom line. By optimizing your workflow with MSP Manager, you can reclaim those lost hours and drive profitability. Ultimately, investing in the right tools can transform your business efficiency and client satisfaction.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Backup Radar
No
ESET PROTECT
No
Elasticsearch
Yes
GitHub
Yes
GitHub Desktop
Yes
Grafana Cloud
Yes
Halo Service Desk
No
HaloITSM
No
Heroku
Yes
Logstash
Yes
Integrations
Backup Radar
Yes
ESET PROTECT
Yes
Elasticsearch
No
GitHub
No
GitHub Desktop
No
Grafana Cloud
No
Halo Service Desk
Yes
HaloITSM
Yes
Heroku
No
Logstash
No
Pricing Details
$16.00/month
Pricing based on the number of metrics.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
MetricFire
Founded
2012
Country
United States
Website
www.hostedgraphite.com
Vendor Details
Company Name
N-able
Founded
2014
Country
United States
Website
www.n-able.com/products/msp-manager
Product Features
IT Alerting
Alert Noise Reduction
No
Alert Routing
No
Dynamic Notifications
No
Enriched Incident Context
No
Escalation Policies
No
Incident History Audit
No
Multi-User Alerting
Yes
Multiple Alert Types
No
On-Call Management
No
Rich HTML Email Notifications
No
IT Infrastructure Monitoring
Alerts / Notifications
Yes
Application Monitoring
Yes
Bandwidth Monitoring
Yes
Capacity Planning
Yes
Configuration Change Management
Yes
Data Movement Monitoring
No
Health Monitoring
Yes
Multi-Platform Support
Yes
Performance Monitoring
Yes
Point-in-Time Visibility
Yes
Reporting / Analytics
Yes
Virtual Machine Monitoring
Yes
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
Yes
Diagnostic Tools
Yes
IP Address Monitoring
Yes
Internet Usage Monitoring
No
Real Time Analytics
Yes
Resource Management
Yes
SLA Monitoring
Yes
Server Monitoring
Yes
Uptime Monitoring
Yes
Web Traffic Reporting
Yes
System Monitoring
Alerts / Notifications
Yes
Antivirus Management
No
Data Backup / Recovery
No
Device Monitoring
No
Inventory Management
No
Patch Management
No
Policy-based Automation
Yes
Remote Monitoring
Yes
Reporting / Analytics
Yes
Risk Analysis
Yes
Server Monitoring
Yes
Service Configuration Management
Yes
Website Monitoring
Availability Testing
Yes
Event Logs
Yes
Event-Based Notifications
Yes
FTP Monitoring
No
Mail Server Monitoring
No
Maintenance Scheduling
Yes
Performance Metrics
Yes
Real Time Monitoring
Yes
Transaction Monitoring
Yes
Uptime Reporting
Yes
Product Features
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
No
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
No
Scheduling
Yes
Task Management
Yes
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
MSP
Backup Management
No
Billing & Invoicing
Yes
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
Professional Services Automation
Billing & Invoicing
Yes
CRM
No
Client Portal
Yes
Collaboration Tools
Yes
Document Management
No
Portfolio Management
No
Project Management
No
Proposal Generation
No
Quote Management
No
Resource Management
Yes
Time & Expense Tracking
Yes