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Average Ratings 0 Ratings
Description
Holiday Management serves as an enhancement for Dynamics 365 Project Operations, enabling both supervisors and staff to effectively oversee and track vacation days and various absences.
For managers, it allows the establishment of holiday lists that can be categorized into international, national, and regional types, which can be applied to specific employee groups based on their geographical location. The system can seamlessly integrate holidays into team members' calendars as non-working days, ensuring they are reflected on the Schedule Board within the PSA or PO applications. Additionally, managers have the ability to automate approval processes for specific absence types, streamlining the workflow.
Meanwhile, team members can utilize the application to submit vacation requests for full days, half days, or extended periods off. The app is accessible on smartphones, tablets, and desktops, providing users the ability to monitor the status of their vacation requests and track the remaining vacation days available for the year.
Essential features of the application include the management of holiday requests and approvals, a comprehensive overview of team members’ absences, and a holiday list tailored to various employee groups based on their location, ensuring a customized experience. Furthermore, this tool enhances communication and transparency regarding time off, fostering a better work-life balance for all employees.
Description
Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Inagent
No
Inconcert
No
Inconnect
No
Infunnel
No
Inspeech
No
Microsoft Dynamics 365
Yes
Integrations
Inagent
Yes
Inconcert
Yes
Inconnect
Yes
Infunnel
Yes
Inspeech
Yes
Microsoft Dynamics 365
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
proMX
Founded
2000
Country
German
Website
promx.net/en/holiday-management/
Vendor Details
Company Name
Inconcert
Founded
2001
Country
Spain
Website
www.inconcertcx.com/en/products/inteam
Product Features
Absence Management
Analytics/Reporting
No
Approval Process Control
No
Attendance Tracking
No
Calendar Management
No
Compliance Management
No
Employee Database
No
Employee Scheduling
No
Leave Policy Management
No
Notifications/Alerts
No
Overtime Management
No
Role-Based Permissions
No
Time Off Management
No
Timesheet Management
No
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No