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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

CustomerMX empowers businesses to track, engage with, and enhance critical moments throughout the customer journey, while seamlessly integrating customer insights into their strategic decisions. By connecting with customers in real-time and gathering feedback during pivotal interactions, organizations can gain valuable perspectives. The platform consolidates social sentiment and internal analytics, providing a comprehensive understanding of customer thoughts and emotions. Through effective data collection that captures diverse customer experiences, CustomerMX enables users to grasp perceptions and improve loyalty and retention rates. Additionally, it allows businesses to analyze customer behavior by market, optimize the share of wallet, increase brand visibility, and lower service costs. Ultimately, CustomerMX serves as a vital tool for fostering stronger relationships and driving growth.

Description

User Evaluation is a platform powered by AI that provides a new way to understand customers. It is designed to help businesses discover valuable user insights using various AI tools. Data analysis can be automated to extract key information from conversations with customers and convert them into AI reports that include visual graphics. It also has an intelligent AI chat to help with data understanding and brainstorming. AI tags and notes will help you keep track of all your findings.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bitbucket No 
Discord No 
Figma No 
Google Calendar No 
Google Drive No 
Intercom No 
Jira No 
Mailchimp No 
Notion No 
Slack No 
Stripe No 
WhatsApp No 
Zapier No 
Zendesk No 

Integrations

Bitbucket Yes 
Discord Yes 
Figma Yes 
Google Calendar Yes 
Google Drive Yes 
Intercom Yes 
Jira Yes 
Mailchimp Yes 
Notion Yes 
Slack Yes 
Stripe Yes 
WhatsApp Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$39 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Hoick

Country

United Arab Emirates

Website

www.hoick.io/customer-mx.html

Vendor Details

Company Name

User Evaluation

Founded

2023

Country

United States

Website

www.userevaluation.com

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) Yes 

Alternatives

Alternatives

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