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Description
Hiver, a Gmail-centric customer support solution, allows teams to collaborate on shared inboxes such as orders@, services@, and support@.
It works within Gmail and is the easiest, most natural way for teams handle customer email communications. It allows customer-facing teams to collaborate better and ensures that all questions are answered promptly by the right people.
Hiver is used by over 1500 companies, ranging from traditional businesses to new-age unicorns. Hiver powers companies like Flexport, Lonely Planet and Upwork.
Description
BCS (Business Coordination Software) is an ERP solution for service providers, built on a powerful project management core. It enables you to plan, execute, control, and invoice projects while seamlessly integrating all related business processes in one system.
All relevant data—such as time, services, resources, and costs—is captured directly within the project context. This provides full transparency over project status, budgets, and utilization at any time, and allows you to monitor progress and generate reliable forecasts based on real-time data. Project managers and teams benefit from consistent, up-to-date information, while management gains a solid basis for informed decision-making.
Beyond project management, BCS connects key business functions such as resource management, CRM, and billing, ensuring consistent data and efficient, end-to-end processes. Its modular structure allows you to adapt the system flexibly to your specific requirements and scale it as your organization grows.
BCS can be operated as a SaaS solution hosted in Germany or deployed on-premises, depending on your needs. Developed in Germany (“Made in Germany”), the software meets high standards for data protection and security. Compliance with GDPR as well as certified information security standards (e.g. ISO 27001) ensures the reliable and secure processing of sensitive business and financial data.
With support for multiple languages, BCS is suitable for international use and is already trusted by more than 850 customers in over 16 countries.
API Access
Has API
No
API Access
Has API
No
Integrations
Aircall
Yes
Microsoft 365
No
OAuth
No
Slack
Yes
Stackreaction
Yes
Suite Answer Center
No
Workers by Delos
Yes
Wufoo
Yes
Zapier
Yes
Integrations
Aircall
No
Microsoft 365
Yes
OAuth
Yes
Slack
No
Stackreaction
No
Suite Answer Center
Yes
Workers by Delos
No
Wufoo
No
Zapier
No
Pricing Details
$15 per user per month
- Hiver Lite ($15 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
Free Trial
Yes
Free Version
No
Pricing Details
$20/user
Further details on request.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Hiver
Founded
2011
Country
United States
Website
hiverhq.com
Vendor Details
Company Name
Projektron GmbH
Founded
2001
Country
Germany
Website
www.projektron.de/en
Product Features
Collaboration
Brainstorming
No
Calendar Management
No
Chat / Messaging
Yes
Contact Management
No
Content Management
No
Document Management
No
Project Management
Yes
Real Time Editing
Yes
Task Management
Yes
Version Control
No
Video Conferencing
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
Yes
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
Yes
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No
Remote Work
Collaboration
No
Credential Management
No
Electronic Signature
No
Employee Monitoring
No
Live Chat
No
Meeting Management
No
Project Management
No
Remote Access
No
Remote Support
No
Screen Sharing
No
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
No
Web Conferencing
No
Task Management
Collaboration
Yes
Create Subtasks
Yes
Gamification
No
Gantt Charts
No
Mobile Access
Yes
Percent-Complete Tracking
No
Progress Tracking
Yes
Recurring Tasks
No
Reporting/Analytics
Yes
Spreadsheet View
No
Task Board View
Yes
Task Planning
No
Task Scheduling
No
Task Tracking
Yes
Time Tracking
No
To-Do List View
Yes
Product Features
Business Process Management
Access Controls / Permissions
Yes
Alerts / Notifications
Yes
Business Process Automation
Yes
Business Rules Management
No
Collaboration
Yes
Process Change Tracking
No
Process Mapping
Yes
Process Modeling & Design
Yes
Visual Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
No
Scheduling
No
Task Management
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
Yes
Cost Tracking
No
Depreciation Management
No
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
No
Requisition Management
No
Supplier Management
Yes
Project Management
Agile Methodologies
Yes
Budget Management
Yes
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Traditional Methodologies
Yes
Risk Management
Alerts/Notifications
No
Auditing
No
Business Process Control
No
Compliance Management
No
Corrective Actions (CAPA)
No
Dashboard
Yes
Exceptions Management
No
IT Risk Management
Yes
Internal Controls Management
Yes
Legal Risk Management
Yes
Mobile Access
Yes
Operational Risk Management
Yes
Predictive Analytics
No
Reputation Risk Management
Yes
Response Management
Yes
Risk Assessment
Yes
