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Description

Heymarket empowers businesses to engage with their customers across various messaging platforms through a unified inbox. Designed with teams in mind, Heymarket is a business texting solution that allows for quick setup and seamless integration of essential tools to enhance customer relationship management. With customers reaching out via SMS, Facebook, WhatsApp, and other channels, it's crucial to meet them where they are. The Heymarket app provides omnichannel messaging capabilities, enabling businesses to connect with clients directly on their mobile devices. Utilizing text messaging is proven to be significantly more effective than many other communication methods, boasting a remarkable 98% open rate and an impressive reply rate exceeding 50%. Heymarket enables organizations to leverage this powerful communication channel efficiently, catering to businesses of all sizes with its texting service. Combining top-notch security features with exceptional productivity, Heymarket allows for message routing and assignment to the appropriate team members, facilitates real-time collaboration through private messaging, and accelerates the pace of two-way conversations. This innovative platform not only enhances customer engagement but also streamlines internal communication processes for improved overall efficiency.

Description

Improve your CX by supercharging your existing landline, enabling it to send and receive SMS messages. MessageKite opens up your customers most preferred channel of communication while maintaining your current coordinates. Automate tasks such as appointment and delivery reminders, product updates, service interruptions and alerts, address updates and even new product and service announcements, saving your staff time by automating mundane tasks. MessageKite’s enterprise version is a great match for businesses with multiple locations and distributed teams.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aircall Yes 
Axis LMS Yes 
Clio Yes 
Facebook Yes 
Google Docs Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Integrately Yes 
Microsoft Teams Yes 
Salesforce Yes 
Shopify Yes 
Slack Yes 
Topbox Yes 
Twilio Yes 
Weebly Yes 
WhatsApp Yes 
WordPress Yes 
Wufoo Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Aircall No 
Axis LMS No 
Clio No 
Facebook No 
Google Docs No 
HubSpot CRM No 
HubSpot Customer Platform No 
Integrately No 
Microsoft Teams No 
Salesforce No 
Shopify No 
Slack No 
Topbox No 
Twilio No 
Weebly No 
WhatsApp No 
WordPress No 
Wufoo No 
Zapier No 
Zendesk No 

Pricing Details

$49 per month
Free Trial Yes 
Free Version No 

Pricing Details

$10.00/month
$10.00/mo unlimited two-way texting when paid annually
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Heymarket

Country

United States

Website

www.heymarket.com

Vendor Details

Company Name

MessageKite

Founded

2017

Country

Canada

Website

www.messagekite.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

Appointment Reminder

Appointment Scheduling Yes 
Calendar Management No 
Call Reminders No 
Email Reminders No 
Online Booking No 
Payment Reminders Yes 
Recurring Appointments Yes 
Rescheduling Yes 
SMS Messaging Yes 
Two-Way Messaging Yes 

Employee Communication Tools

Activity / News Feed No 
Audio / Video Conferencing No 
Blogs No 
Chat / Messaging Yes 
Employee Directory No 
Event Calendar No 
File Sharing No 
Knowledge Management No 
Newsletter Management No 
Surveys & Feedback No 

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging Yes 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting No 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win No 

Alternatives

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