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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Heymarket empowers businesses to engage with their customers across various messaging platforms through a unified inbox. Designed with teams in mind, Heymarket is a business texting solution that allows for quick setup and seamless integration of essential tools to enhance customer relationship management. With customers reaching out via SMS, Facebook, WhatsApp, and other channels, it's crucial to meet them where they are. The Heymarket app provides omnichannel messaging capabilities, enabling businesses to connect with clients directly on their mobile devices. Utilizing text messaging is proven to be significantly more effective than many other communication methods, boasting a remarkable 98% open rate and an impressive reply rate exceeding 50%. Heymarket enables organizations to leverage this powerful communication channel efficiently, catering to businesses of all sizes with its texting service. Combining top-notch security features with exceptional productivity, Heymarket allows for message routing and assignment to the appropriate team members, facilitates real-time collaboration through private messaging, and accelerates the pace of two-way conversations. This innovative platform not only enhances customer engagement but also streamlines internal communication processes for improved overall efficiency.

Description

Ikeono empowers retailers of various scales to enhance their operations by streamlining communication through text messaging. This comprehensive platform provides services such as business text messaging, automated requests for reviews, secure Text-to-Pay options, and converting web chats to text, facilitating the transition of site visitors into customers. Retailers can also utilize SMS to automate feedback collection for the Net Promoter Score (NPS), allowing them to mend customer relationships or elevate the voices of their advocates, and manage all customer interactions seamlessly via a centralized inbox. With integration into Lightspeed POS, businesses can send texts directly from the app, including sales receipts, quotes, updates on work orders, alerts for special orders, and automated campaigns for NPS and reviews. Originally introduced in 2018 as an app specifically for bike shop services, Ikeono has broadened its reach across multiple sectors including biking, golfing, jewelry, pets, and boutiques, introducing features such as text-based payments, automated review processes, and scheduled messaging to meet diverse business needs. This versatility ensures that retailers can adapt to customer preferences and foster stronger connections.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Affirm No 
Apple Pay No 
Axis LMS Yes 
Clio Yes 
Google No 
Help Scout Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Hubtiger No 
Integrately Yes 
Klarna No 
Microsoft Teams Yes 
Slack Yes 
Topbox Yes 
Twilio Yes 
Visa Click to Pay No 
Wufoo Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Facebook Yes 
Affirm Yes 
Apple Pay Yes 
Axis LMS No 
Clio No 
Google Yes 
Help Scout No 
HubSpot CRM No 
HubSpot Customer Platform No 
Hubtiger Yes 
Integrately No 
Klarna Yes 
Microsoft Teams No 
Slack No 
Topbox No 
Twilio No 
Visa Click to Pay Yes 
Wufoo No 
Zapier No 
Zendesk No 

Pricing Details

$49 per month
Free Trial Yes 
Free Version No 

Pricing Details

Free
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Heymarket

Country

United States

Website

www.heymarket.com

Vendor Details

Company Name

Ikeono

Country

United States

Website

www.ikeono.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

NPS

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Alternatives

Alternatives

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Textafied

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Surveyed

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