Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
What is the app for?
Hey,Listen! Companies can easily get feedback and ideas from clients. Clients can comment on and like ideas so that the company can know which ideas are most popular with its users.
Why would you need it?
It is essential if your company needs to quickly collect feedback from customers/users or discover which features/ideas are most popular among clients in order to implement them first.
Who is it for?
Software developers, small businesses, and marketers/product managers.
What makes it stand out among the crowd?
It's very easy to set it up. Sign up, create a board and send the link out to your clients. We only care about getting feedback from our clients.
What's next?
If the project is successful, we will listen to our clients and find out what their next steps are. But for now, we have the roadmap view, idea searching, and ideas grouping.
Description
Squelch offers a cutting-edge solution for optimizing customer experience by delivering relevant and context-rich insights to agents precisely when they need it, thereby enhancing customer interactions and boosting team efficiency. The platform seamlessly integrates with existing data sources to generate actionable intelligence that aids managers in tracking agent performance, while also equipping executives with valuable insights into the effect of customer experience operations on financial outcomes. Designed with security and ease of use in mind, Squelch requires minimal maintenance and is straightforward to implement. Furthermore, its quick installation process and ready-to-use features ensure that you can start seeing a return on investment within just one day. Squelch integrates effortlessly with the tools already utilized by your support and success teams, significantly amplifying their capability to assist customers effectively. By leveraging Squelch, businesses can significantly enhance the overall customer experience, empowering support and success teams to tackle even the most challenging issues with confidence. This comprehensive approach not only improves customer satisfaction but also drives team engagement and productivity.
API Access
Has API
No
API Access
Has API
No
Integrations
Box
No
Confluence
No
Google Drive
No
Jira
No
Microsoft 365
No
Microsoft Exchange
No
Salesforce
No
Slack
No
Zendesk
No
Zendesk Guide
No
Integrations
Box
Yes
Confluence
Yes
Google Drive
Yes
Jira
Yes
Microsoft 365
Yes
Microsoft Exchange
Yes
Salesforce
Yes
Slack
Yes
Zendesk
Yes
Zendesk Guide
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Ursa Minor
Founded
2018
Country
Mauritius
Website
heylisten.app/
Vendor Details
Company Name
Squelch
Founded
2015
Country
United States
Website
www.squelch.io
Product Features
360 Degree Feedback
Dashboard
No
Feedback / Surveys
No
Progress Tracking
No
Question Library
No
Rater Selection
No
Self Service Portal
No
Supports External Reviewers
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
Yes
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Product Roadmap
Collaboration
No
Content Import / Export
No
Diagramming
No
Drag & Drop
No
Feature Management
No
Milestone Tracking
No
Prioritization
No
Requirements Management
No
Workflow Management
No
Product Features
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No