Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Herald ensures that customer issues are never overlooked within CRM systems, Slack, or email conversations. With powerful analytical capabilities, you can effortlessly retrieve any feedback related to specific customer concerns. Instantly identify every customer facing a particular issue, as Herald consolidates user feedback, allowing you to streamline and automate follow-ups for better understanding of customer problems. This platform empowers product teams to align seamlessly with customer-facing teams on product strategies, facilitating efficient communication by allowing account owners to be updated about the status of requested features with just one click. The process of capturing, organizing, and disseminating customer feedback becomes incredibly simple with Herald, ensuring that the product team consistently reviews requests from accounts. You can quickly access the latest updates on every customer inquiry, offering clients a private view of their requests' current status. Utilize completed tasks as valuable assets during account renewals and expansions, and harness this tool to re-engage with customers who may have previously churned, thereby fostering stronger relationships and enhancing customer satisfaction. By integrating these features, Herald transforms the way businesses manage customer interactions and feedback, ultimately leading to more informed decision-making and improved service delivery.
Description
Lost Returns is dedicated to assisting you in retrieving your misplaced belongings and ensuring they are returned to you securely. Our professional lost and found management system can greatly enhance the quality of service you provide to your customers, optimize your operations, and even reduce operating expenses. With our service, reported lost items can be automatically matched with found items in your inventory, simplifying the recovery process. You can choose to hand deliver or ship items back to their owners with just a single click, thanks to our seamless integration with UPS, FedEx, and USPS APIs. This not only cuts down on non-revenue labor costs associated with lost item recovery but also allows you to donate proceeds from unclaimed items to charitable organizations your company supports. Additionally, we offer toll-free call center support to handle customer inquiries regarding lost and found items. Since managing lost and found items isn’t your primary focus, we provide you with all the necessary tools to make the process efficient and straightforward. In essence, Lost Returns streamlines reverse logistics for lost property, ensuring that items are effectively recovered and returned to their rightful owners. Your peace of mind is our priority, allowing you to concentrate on what truly matters in your business.
API Access
Has API
No
API Access
Has API
Yes
Integrations
FedEx Ship Manager
No
GitHub
Yes
GitLab
Yes
Gmail
Yes
Intercom
Yes
Phabricator
Yes
Salesforce
Yes
Segment
Yes
Slack
Yes
UPS Ready
No
Integrations
FedEx Ship Manager
Yes
GitHub
No
GitLab
No
Gmail
No
Intercom
No
Phabricator
No
Salesforce
No
Segment
No
Slack
No
UPS Ready
Yes
Pricing Details
$50 per month
Free Trial
No
Free Version
Yes
Pricing Details
$199 per year
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Herald
Founded
2019
Website
www.heraldhq.com
Vendor Details
Company Name
Lost Returns
Country
United States
Website
www.lostreturns.com
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Product Features
Lost and Found
Access Control
No
Automatic Matching
No
Category Management
No
Claims Management
No
Cross-Database Search
No
Document Management
No
Historical Reporting
No
Image Recognition
No
Inventory Management
No
Self Service Portal
No
Shipping Management
No
Unclaimed Items Management
No