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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Herald ensures that customer issues are never overlooked within CRM systems, Slack, or email conversations. With powerful analytical capabilities, you can effortlessly retrieve any feedback related to specific customer concerns. Instantly identify every customer facing a particular issue, as Herald consolidates user feedback, allowing you to streamline and automate follow-ups for better understanding of customer problems. This platform empowers product teams to align seamlessly with customer-facing teams on product strategies, facilitating efficient communication by allowing account owners to be updated about the status of requested features with just one click. The process of capturing, organizing, and disseminating customer feedback becomes incredibly simple with Herald, ensuring that the product team consistently reviews requests from accounts. You can quickly access the latest updates on every customer inquiry, offering clients a private view of their requests' current status. Utilize completed tasks as valuable assets during account renewals and expansions, and harness this tool to re-engage with customers who may have previously churned, thereby fostering stronger relationships and enhancing customer satisfaction. By integrating these features, Herald transforms the way businesses manage customer interactions and feedback, ultimately leading to more informed decision-making and improved service delivery.

Description

Lost Returns is dedicated to assisting you in retrieving your misplaced belongings and ensuring they are returned to you securely. Our professional lost and found management system can greatly enhance the quality of service you provide to your customers, optimize your operations, and even reduce operating expenses. With our service, reported lost items can be automatically matched with found items in your inventory, simplifying the recovery process. You can choose to hand deliver or ship items back to their owners with just a single click, thanks to our seamless integration with UPS, FedEx, and USPS APIs. This not only cuts down on non-revenue labor costs associated with lost item recovery but also allows you to donate proceeds from unclaimed items to charitable organizations your company supports. Additionally, we offer toll-free call center support to handle customer inquiries regarding lost and found items. Since managing lost and found items isn’t your primary focus, we provide you with all the necessary tools to make the process efficient and straightforward. In essence, Lost Returns streamlines reverse logistics for lost property, ensuring that items are effectively recovered and returned to their rightful owners. Your peace of mind is our priority, allowing you to concentrate on what truly matters in your business.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

FedEx Ship Manager No 
GitHub Yes 
GitLab Yes 
Gmail Yes 
Intercom Yes 
Phabricator Yes 
Salesforce Yes 
Segment Yes 
Slack Yes 
UPS Ready No 

Integrations

FedEx Ship Manager Yes 
GitHub No 
GitLab No 
Gmail No 
Intercom No 
Phabricator No 
Salesforce No 
Segment No 
Slack No 
UPS Ready Yes 

Pricing Details

$50 per month
Free Trial No 
Free Version Yes 

Pricing Details

$199 per year
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Herald

Founded

2019

Website

www.heraldhq.com

Vendor Details

Company Name

Lost Returns

Country

United States

Website

www.lostreturns.com

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Product Features

Lost and Found

Access Control No 
Automatic Matching No 
Category Management No 
Claims Management No 
Cross-Database Search No 
Document Management No 
Historical Reporting No 
Image Recognition No 
Inventory Management No 
Self Service Portal No 
Shipping Management No 
Unclaimed Items Management No 

Alternatives

Alternatives

Phabricator Reviews

Phabricator

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