Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 15 Ratings

Total
ease
features
design
support

Description

The WYSIWYG editor eliminates the necessity to learn HTML or any other markup language for its use. It features an array of integrated content elements such as images, code samples, step-by-step tutorials, videos, FAQs, and quizzes. Additionally, it accommodates various output formats, including Markdown, DocBook, and DITA. All languages can be managed within a single project file, removing the hassle of maintaining separate projects for each supported language. This tool comes equipped with several built-in utilities, such as a screenshot capture tool, tutorial creator, FAQ and quiz generators, and a GIF recorder, making it convenient for users. You can produce technical content professionally, even without prior experience in technical writing. The steep learning curves associated with traditional technical writing software are a thing of the past, as Helpinator simplifies complex tasks with an intuitive user interface. Features like the built-in phrase expander enhance writing speed, while step-by-step guides and annotated screenshots facilitate clearer documentation. Consequently, users can effortlessly generate visually appealing and effective documentation tailored to their needs. Ultimately, this tool empowers anyone to create high-quality documentation without the usual barriers.

Description

ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zendesk Yes 
Amazon Yes 
DokuWiki Yes 
Freshdesk No 
GitHub Yes 
Google Analytics No 
Jira No 
Jira Work Management No 
LiveChat No 
Olark No 
SnapEngage No 
Tidio No 
WordPress Yes 
Wufoo No 

Integrations

Zendesk Yes 
Amazon No 
DokuWiki No 
Freshdesk Yes 
GitHub No 
Google Analytics Yes 
Jira Yes 
Jira Work Management Yes 
LiveChat Yes 
Olark Yes 
SnapEngage Yes 
Tidio Yes 
WordPress No 
Wufoo Yes 

Pricing Details

$99 per year
Free Trial No 
Free Version No 

Pricing Details

$6 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Helpinator

Country

United States

Website

helpinator.com/index.html

Vendor Details

Company Name

ProProfs

Founded

2006

Country

United States

Website

www.proprofs.com

Product Features

Help Authoring Tools

Collaboration Tools No 
Content Library No 
Drag & Drop Editing No 
Image Library No 
Import HTML / Word No 
Multi-Format Output No 
Offline Editing No 
Preview Output No 
Screenshot Tool No 
Search No 
Templates No 
Text Editor / Word Processor No 
Translation Tools No 
Version Control No 

Software Documentation

Access Roles / User Permissions No 
Automatic Documentation Generation No 
Collaboration Tools No 
Docs Web Hosting No 
Feedback Capture No 
Markdown Support No 
Multiple Formats Support No 
Multiple Versions Support No 
Version Control No 
WYSIWIG Editor No 
Webhooks No 
reStructured Text Support No 

Product Features

Help Authoring Tools

Collaboration Tools No 
Content Library No 
Drag & Drop Editing No 
Image Library No 
Import HTML / Word No 
Multi-Format Output No 
Offline Editing No 
Preview Output No 
Screenshot Tool No 
Search No 
Templates No 
Text Editor / Word Processor No 
Translation Tools No 
Version Control No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Software Documentation

Access Roles / User Permissions No 
Automatic Documentation Generation No 
Collaboration Tools Yes 
Docs Web Hosting No 
Feedback Capture No 
Markdown Support No 
Multiple Formats Support No 
Multiple Versions Support No 
Version Control Yes 
WYSIWIG Editor No 
Webhooks Yes 
reStructured Text Support No 

Alternatives

FlowShare Reviews

FlowShare

miraminds GmbH

Alternatives

Universal Knowledge  Reviews

Universal Knowledge

Knowledge Powered Solutions Ltd
HelpXplain Reviews

HelpXplain

Help+Manual
PHPKB Reviews

PHPKB

Chadha Software Technologies