Average Ratings 48 Ratings

Total
ease
features
design
support

Average Ratings 13 Ratings

Total
ease
features
design
support

Description

HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client support. Top HelpWire features: - Quick session initiation via URL - On-demand and unattended remote access - Support for Windows, macOS, and Linux - Strong security with TLS/SSL and AES-256 encryption - Team member invitations - Multi-monitor viewing - Rapid file transfer - Multi-user chat - Client directory

Description

Remote Desktop Manager (RDM) consolidates over 50 remote connection types—like RDP (Remote Desktop Protocol), SSH (Secure Shell), and VPNs (Virtual Private Network)—into a single, secure interface. Teams can manage credentials, launch sessions, and monitor access with built-in role-based access control (RBAC) and logging. Add the Remote Connection & IT Management package to pair RDM with Gateway, Hub (SaaS) or Server (on-prem) for just-in-time access, centralized vaulting, and full session oversight.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

1Password
Active Directory
Amazon Web Services (AWS)
Azure Bastion
Azure Key Vault
Azure Virtual Desktop
Bitvise
Cerby
Devolutions Gateway
Devolutions Hub
Devolutions PAM
Devolutions Server
Devolutions Workspace
Google Workspace
Keeper
LastPass
N‑able Passportal
RustDesk
TeamViewer
Windows Admin Center

Integrations

1Password
Active Directory
Amazon Web Services (AWS)
Azure Bastion
Azure Key Vault
Azure Virtual Desktop
Bitvise
Cerby
Devolutions Gateway
Devolutions Hub
Devolutions PAM
Devolutions Server
Devolutions Workspace
Google Workspace
Keeper
LastPass
N‑able Passportal
RustDesk
TeamViewer
Windows Admin Center

Pricing Details

$0
Free Trial
Free Version

Pricing Details

$30/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Electronic Team, Inc.

Founded

2001

Country

United States

Website

www.helpwire.app/

Vendor Details

Company Name

Devolutions

Founded

2004

Country

Canada

Website

devolutions.net/remote-desktop-manager

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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