Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Hosted knowledge base software for creating a private or public knowledge base.
You can create a great support center. In minutes, you can create a beautiful FAQ and help site. Your users deserve it.
HelpSite offers you...
Support site with FAQs and knowledge base.
It's mobile-friendly, beautiful, and searchable so customers can quickly find the answers they need.
Smart contact form that automatically suggests articles as the user types.
Users receive their questions faster and support agents are able to save time.
An admin interface that is super easy to use to create knowledge base articles quickly and easily.
Your help site can be filled with helpful information and answers to common questions. Our hosted knowledge base software handles all the rest.
Description
Users have the option to submit a web-based ticket, ensuring that their information is securely stored in the administrative section while notifying your staff of the request. Additionally, our customer support software features a robust knowledge base designed to assist in educating your clients effectively. Customers can conveniently send their inquiries via email, and the system can be configured to automatically generate a support ticket from those emails, alerting your staff instantly. Furthermore, customers will have the ability to request live chat assistance directly from your website, where you can place chat icons on any page to indicate your availability. You also have the flexibility to initiate chats with visitors on your site. The Omnistar Knowledge Base package equips you with all the essential tools to develop a quick, user-friendly, and efficient knowledge base system for your customers, making it simple to manage. This comprehensive solution not only enhances customer support but also improves overall user satisfaction by providing immediate access to information.
API Access
Has API
No
API Access
Has API
No
Pricing Details
$14.99/month
We offer a Free version and paid versions at $14.99/month and $49.99/month, as well as custom Enterprise pricing. Paid monthly or annual discounts available.
Free Trial
Yes
Free Version
Yes
Pricing Details
$27 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
HelpSite
Founded
2014
Country
United States
Website
helpsite.com
Vendor Details
Company Name
Omnistar
Founded
1999
Country
United States
Website
omnistarkbase.com/knowledge-management-software.htm
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
Yes
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No