Average Ratings 1 Rating
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Description
HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.
Description
The Detection and Monitoring Hub, a product by PwC, enhances your previous investments by swiftly uncovering compliance insights like fraud and corruption while adapting based on monitoring outcomes. By focusing on high-risk activities in dynamic markets, it enables you to better allocate resources using advanced analytics and machine learning techniques. With established frameworks, rules, and processes, your teams can ensure consistent recommendations across all risk and compliance initiatives. This solution streamlines operations into one cohesive system, improves alert management, and minimizes false positives, effectively lowering the costs associated with risk management and compliance. Utilizing cutting-edge algorithms and artificial intelligence, combined with our unparalleled industry expertise, we enhance the speed and precision of risk detection. The Detection and Monitoring Hub integrates data, systems, and processes to create a singular, reliable source of information. Designed for quick deployment, it ensures you can rapidly transition from planning to action without delay. This efficiency not only saves time but also allows your organization to respond proactively to emerging risks.
API Access
Has API
No
API Access
Has API
No
Integrations
Chaport
Yes
Chatra
Yes
Continually
Yes
Crisp
Yes
Customerly
Yes
Dashly
Yes
Drift
Yes
Facebook Messenger
Yes
Freshchat
Yes
Freshdesk
Yes
Integrations
Chaport
No
Chatra
No
Continually
No
Crisp
No
Customerly
No
Dashly
No
Drift
No
Facebook Messenger
No
Freshchat
No
Freshdesk
No
Pricing Details
$25 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
HelpShelf
Country
United Kingdom
Website
helpshelf.co
Vendor Details
Company Name
PwC
Founded
1998
Country
United Kingdom
Website
www.pwc.com/us/en/products/detection-and-monitoring-hub.html
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Fraud Detection
Access Security Management
No
Check Fraud Monitoring
No
Custom Fraud Parameters
No
For Banking
No
For Crypto
No
For Insurance Industry
No
For eCommerce
No
Internal Fraud Monitoring
No
Investigator Notes
No
Pattern Recognition
No
Transaction Approval
No
Risk Management
Alerts/Notifications
No
Auditing
No
Business Process Control
No
Compliance Management
No
Corrective Actions (CAPA)
No
Dashboard
No
Exceptions Management
No
IT Risk Management
No
Internal Controls Management
No
Legal Risk Management
No
Mobile Access
No
Operational Risk Management
No
Predictive Analytics
No
Reputation Risk Management
No
Response Management
No
Risk Assessment
No