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design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

Description

The Detection and Monitoring Hub, a product by PwC, enhances your previous investments by swiftly uncovering compliance insights like fraud and corruption while adapting based on monitoring outcomes. By focusing on high-risk activities in dynamic markets, it enables you to better allocate resources using advanced analytics and machine learning techniques. With established frameworks, rules, and processes, your teams can ensure consistent recommendations across all risk and compliance initiatives. This solution streamlines operations into one cohesive system, improves alert management, and minimizes false positives, effectively lowering the costs associated with risk management and compliance. Utilizing cutting-edge algorithms and artificial intelligence, combined with our unparalleled industry expertise, we enhance the speed and precision of risk detection. The Detection and Monitoring Hub integrates data, systems, and processes to create a singular, reliable source of information. Designed for quick deployment, it ensures you can rapidly transition from planning to action without delay. This efficiency not only saves time but also allows your organization to respond proactively to emerging risks.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Chaport Yes 
Chatra Yes 
Continually Yes 
Crisp Yes 
Customerly Yes 
Dashly Yes 
Drift Yes 
Facebook Messenger Yes 
Freshchat Yes 
Freshdesk Yes 
Gorgias Yes 
Help Scout Yes 
HelpCrunch Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Wix Answers Yes 
Zendesk Yes 
Zoho Desk Yes 
tawk.to Yes 

Integrations

Chaport No 
Chatra No 
Continually No 
Crisp No 
Customerly No 
Dashly No 
Drift No 
Facebook Messenger No 
Freshchat No 
Freshdesk No 
Gorgias No 
Help Scout No 
HelpCrunch No 
HubSpot Customer Platform No 
Intercom No 
Wix Answers No 
Zendesk No 
Zoho Desk No 
tawk.to No 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Vendor Details

Company Name

PwC

Founded

1998

Country

United Kingdom

Website

www.pwc.com/us/en/products/detection-and-monitoring-hub.html

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Fraud Detection

Access Security Management No 
Check Fraud Monitoring No 
Custom Fraud Parameters No 
For Banking No 
For Crypto No 
For Insurance Industry No 
For eCommerce No 
Internal Fraud Monitoring No 
Investigator Notes No 
Pattern Recognition No 
Transaction Approval No 

Risk Management

Alerts/Notifications No 
Auditing No 
Business Process Control No 
Compliance Management No 
Corrective Actions (CAPA) No 
Dashboard No 
Exceptions Management No 
IT Risk Management No 
Internal Controls Management No 
Legal Risk Management No 
Mobile Access No 
Operational Risk Management No 
Predictive Analytics No 
Reputation Risk Management No 
Response Management No 
Risk Assessment No 

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