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Average Ratings 0 Ratings

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Description

Help Lightning is a software-as-a-service (SaaS), company that specializes in remote visual assistance. We offer next-generation video collaboration services that allow experts from a company to collaborate virtually with anyone in need, anywhere in the world. Our cloud-based solution uses augmented reality features such as merging two video streams and 3D annotation to improve real time communications and solve difficult problems. Help Lightning is used to install, inspect, train, service, and repair complex equipment and products. Customers can see immediate performance improvements with Help Lightning including an increase of first-time fix rates and fewer truck rolls. There is also increased workforce capacity and customer satisfaction. Service revenue and margins are also improved. Contact us for more information today.

Description

Augmensys delivers a robust augmented reality solution called UBIK, designed to serve various industries with a focus on application efficiency. This innovative software supports industrial facilities throughout the paperless commissioning phase, functioning directly at the construction site. It adeptly integrates a multitude of data sources, ensuring they are consolidated for optimal utilization. Throughout the entire life cycle of a plant—covering construction, commissioning, operation, maintenance, and shutdown management—UBIK provides intuitive and mobile access to all underlying digital systems for inspectors, maintenance personnel, engineers, and operators. The ability to engage with a company’s complete data repository, modify information on-site, and send photos and voice memos that are automatically routed to the appropriate systems fosters an extremely productive work environment for everyone involved in plant operations. Additionally, this seamless connectivity enhances collaboration among team members and streamlines workflows, ultimately contributing to improved efficiency and effectiveness in industrial operations.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cosmos No 
Genesys Cloud CX Yes 
IFS Field Service Management Yes 
Microsoft Excel No 
Microsoft Project No 
SAP Cloud Platform No 
Salesforce Yes 

Integrations

Cosmos Yes 
Genesys Cloud CX No 
IFS Field Service Management No 
Microsoft Excel Yes 
Microsoft Project Yes 
SAP Cloud Platform Yes 
Salesforce No 

Pricing Details

$75,000 per year
We offer our software as an annual subscription. The pricing is based on a minimum of 100 licenses. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Help Lightning

Founded

2016

Country

United States

Website

helplightning.com

Vendor Details

Company Name

Augmensys

Country

Austria

Website

www.augmented-industries.com/en/

Product Features

Augmented Reality

3D Objects No 
3D Product Visualization No 
Application Development No 
Content Creation Yes 
Cross-Device Publishing Yes 
Drag & Drop No 
For Mapping No 
For Sales Yes 
For Training / Education Yes 
Object Recognition No 
Simulation No 
Usage Tracking / Analytics Yes 
Virtual Reality No 

Collaboration

Brainstorming Yes 
Calendar Management No 
Chat / Messaging No 
Contact Management No 
Content Management No 
Document Management Yes 
Project Management No 
Real Time Editing No 
Task Management No 
Version Control No 
Video Conferencing Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat Yes 
Remote Control No 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Remote Work

Collaboration Yes 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat No 
Meeting Management No 
Project Management No 
Remote Access No 
Remote Support Yes 
Screen Sharing Yes 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat Yes 
Web Conferencing No 

Product Features

Augmented Reality

3D Objects No 
3D Product Visualization No 
Application Development No 
Content Creation No 
Cross-Device Publishing No 
Drag & Drop No 
For Mapping No 
For Sales No 
For Training / Education No 
Object Recognition No 
Simulation No 
Usage Tracking / Analytics No 
Virtual Reality No 

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